Office Support Apprentice

NEWGLAZE LTD

SOUTH HUMBERSIDE (DN32 0LR)

Closes in 7 days (Tuesday 14 April 2026 at 11:59pm)

Posted on 7 April 2026

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Summary

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. One day a fortnight, you will attend our centre to do your coursework. This is a great starting point for your career, working for an established local business working in a supportive environment.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.30am to 4.30pm.

37 hours 30 minutes a week

Start date

Tuesday 21 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering the phone
  • Responding to all sales emails
  • Liaise with suppliers on deliveries
  • Order materials
  • Create and update job files
  • Liaise with customers re quotations and upcoming work
  • Collate time sheets to provide to payroll
  • Oversee and collate delivery dates
  • Update dynamic delivery board
  • Follow up quotations over the phone
  • Book in surveys

Where you'll work

UNITS 1 & 2
MOSS ROAD INDUSTRIAL ESTATE
GRIMSBY
SOUTH HUMBERSIDE
DN32 0LR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

AVANT PARTNERSHIP LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Your training plan

As part of the recruitment process, the successful applicant will be invited to complete a work trial prior to the start of the apprenticeship.

This provides an opportunity for the applicant to demonstrate their suitability for the role and to gain an insight into the working environment.

Once completed the applicant will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship.

If you have not achieved a GCSE grade 4 (C) in English and maths or equivalents, you will be required to complete Functional Skills Level 2 in English and maths.

As part of the Level 2 Customer Service apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.

End-Point Assessment (EPA):

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.

This includes:

  • Knowledge Test
  • Professional Discussion
  • Project Presentation

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Patience

About this employer

Newglaze is a trusted glazing specialist with extensive experience delivering high-quality window, door and curtain walling solutions across domestic and commercial projects. 

https://newglazewindows.co.uk/ (opens in new tab)

After this apprenticeship

You will be working for a small company, and you will be an essential part of the team. Once established, there are a number of apprenticeships to support your career growth, and the company is open to creating suitable opportunities for this.

Ask a question

The contact for this apprenticeship is:

AVANT PARTNERSHIP LIMITED

Simon Hewson

simon@avant.ac.uk

01472 426624

The reference code for this apprenticeship is VAC2000021978.

Apply now

Closes in 7 days (Tuesday 14 April 2026 at 11:59pm)