IT Support Technician Apprentice

OCEAN HOLIDAYS LIMITED

Romford (RM1 3AE)

Closes in 8 days (Friday 27 March 2026 at 11:59pm)

Posted on 18 March 2026

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Summary

IT Support Technician apprentice who will provide first-line support, device setup, and Microsoft 365 assistance. Learn modern IT, cloud, and security skills while helping colleagues stay productive. The apprenticeship includes structured training and clear progression into infrastructure roles.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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National Minimum Wage for Apprentices

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9am to 6pm with a 1 hour lunch

40 hours a week

Start date

Friday 1 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an IT Support Technician Apprentice to provide high-quality first-line and onsite IT support while developing practical skills through a recognised UK apprenticeship programme.

This role offers hands-on experience supporting the technology used across our business, helping colleagues work efficiently while learning modern IT infrastructure, cloud platforms, and cybersecurity practices.

The apprentice will work closely with experienced engineers and receive structured training alongside real workplace responsibilities.

Key Responsibilities

  • End-User Support
  • Provide first-line support for hardware, user access, and collaboration tools
  • Assist colleagues with Microsoft 365 services including Teams, SharePoint, and OneDrive
  • Support core business systems including CRM and booking/reservation platforms
  • Provide a helpful and professional IT presence within the office
  • Assist remote staff with day-to-day technical issues
  • Log, manage, and update support tickets within agreed service levels
  • Joiners / Movers / Leavers
  • Assist with onboarding and offboarding activities
  • Help prepare and deploy laptops and devices using Intune and Autopilot
  • Maintain records of IT equipment and assist with asset tracking
  • Office Technology Support printers, meeting rooms, and AV equipment
  • Help set up workspaces and assist with office moves
  • Operations & Learning
  • Follow documented IT processes and procedures
  • Work with senior engineers to resolve technical issues
  • Assist with system upgrades, improvements, and infrastructure projects
  • Develop basic scripting or automation skills (for example PowerShell) as part of training

 

Apprenticeship & Training

This role is designed to support a recognised UK IT apprenticeship programme (Level 3 Information Communications Technician).

You will:

  • Receive structured technical training alongside your job role
  • Gain hands-on experience with modern IT systems
  • Work toward an industry-recognised qualification
  • Be supported by experienced engineers and mentors

 

Ideal Candidate:

We understand that apprentices are at the start of their careers, so we value curiosity, enthusiasm, and willingness to learn.

You may be a good fit if you:

  • Are interested in technology and how systems work
  • Enjoy solving problems and helping people
  • Communicate clearly with both technical and non-technical colleagues
  • Have basic familiarity with Windows and common office software
  • Are eager to learn cloud technologies and modern IT practices
  • Can organise tasks and take responsibility for completing work

Where you'll work

North House Floor 9
North House St. Edwards Way
Romford
RM1 3AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This apprenticeship is delivered as a day release, you will be required to attend college once a week. 

  • Level 3 Information Communication Technician
  • Knowledge, Skills and Behaviour

More training information

Skills Required

  • Basic understanding of computer hardware, Windows operating systems, and common office applications
  • Familiarity with Microsoft 365 tools such as Outlook, Teams, SharePoint, or OneDrive
  • Basic troubleshooting ability for laptops, printers, and everyday IT issues
  • Interest in learning modern IT technologies such as device management, cloud services, and automation tools
  • Ability to follow documented technical procedures and escalate issues appropriately
  • Clear communication skills when supporting non-technical users
  • Good problem-solving approach and attention to detail
  • Ability to organise and prioritise tasks effectively
  • Comfortable working both independently and as part of a team
  • Professional and helpful approach when supporting colleagues

 

No prior professional IT experience is required, but an interest in technology and willingness to learn are essential.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C or above)
  • Maths (grade 4 / C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Ocean Holidays is an award-winning UK travel company specialising in long-haul holidays, with a particular focus on destinations such as Florida, the Caribbean, and Mexico. We work with leading airlines, hotels, and attraction providers to create tailored holiday packages for customers across the UK. Our team supports customers both online and over the telephone, helping them plan memorable travel experiences. We are a growing business with a friendly and collaborative culture, offering opportunities to develop skills and build a career within the travel industry.

https://www.ocean-holidays.co.uk/ (opens in new tab)

After this apprenticeship

Potential opportunity to become full time Technician and develop 2nd line support & infrastructure skills.

Ask a question

The contact for this apprenticeship is:

NEWHAM COLLEGE OF FURTHER EDUCATION

The reference code for this apprenticeship is VAC2000021965.

Apply now

Closes in 8 days (Friday 27 March 2026 at 11:59pm)