Customer Service Apprentice

HIGH GROVE BEDS LTD

WEST YORKSHIRE (WF15 6QA)

Closes in 18 days (Friday 10 April 2026 at 11:59pm)

Posted on 19 March 2026

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Summary

We are looking for Sales/Customer Service Administrator for our busy sales department. Highgrove Beds offers its employees a highly competitive salary, job development and a supportive environment to develop your skills and knowledge.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 5.00pm.

35 hours a week

Start date

Friday 1 May 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Role & Your Responsibilities:

You will learn all about working in a busy sales department.

  • Dealing with customer queries
  • Responding to customers emails
  • Daily data entry of orders via sage
  • Transferring data from one source to another
  • Quality checking data entered by the team

Where you'll work

HEADLANDS ROAD
LIVERSEDGE
WEST YORKSHIRE
WF15 6QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will work towards a Customer Service Practitioner level 2 and functional skills maths and English if required.

You will attend day release sessions at National Business College in Huddersfield, one day per fortnight.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental

About this employer

Founded in 2002, Highgrove Beds Ltd is an established business that uses time honoured tradition and knowledge to produce high quality of mattresses and divans. Highgrove Beds is based in Liversedge, a small town in West Yorkshire which is easily accessible by public transport.

https://www.highgrovebeds.co.uk/ (opens in new tab)

After this apprenticeship

On completion the successful candidate will have the opportunity to work towards a Business Administrator level 3 or Customer Service Specialist level 3 depending on job role.

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

Keely Carleton

keely@nationalbusinesscollege.co.uk

+441484430433

The reference code for this apprenticeship is VAC2000021962.

Apply now

Closes in 18 days (Friday 10 April 2026 at 11:59pm)