Customer Service Apprentice

ABBEY ATTACHMENTS LTD

Bury (BL9 9SU)

Closes in 29 days (Friday 17 April 2026)

Posted on 19 March 2026

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Summary

Immediate start for a motivated and detail-oriented individual to join our small, supportive team as a Customer Service Apprentice. This is an ideal opportunity for someone looking to begin their career in a professional and friendly environment.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday 8.00am - 4.30pm, Friday 8.00am - 4.00pm

37 hours 30 minutes a week

Start date

Monday 27 April 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handle incoming and outgoing communications - including emails, calls, and post - ensuring timely and appropriate responses
  • Organise and coordinate meetings
  • Maintain up-to-date records and filing systems
  • Communicate with clients to provide updates and request any outstanding documentation
  • Demonstrate a professional and polite telephone manner at all times
  • Confident use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint
  • Strong written and verbal communication skills
  • Well-organised, with the ability to prioritise tasks and manage a varied workload effectively
  • Comfortable dealing with colleagues and clients in a professional and confident manner
  • Ensure all data is processed and stored in line with relevant legislation, with full regard for security and confidentiality
  • Accurately input and update internal data systems as required
  • Process documentation quickly and accurately to support team operations
  • Receive and manage client files, uploading key information to online portals (full training will be provided)

Where you'll work

Barlow Fold
Manchester Road
Bury
BL9 9SU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Standard
  • This qualification requires college attendance one day a month

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above or equivalent)
  • Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

The role plays an important part in keeping our operations running smoothly, providing vital support across both administrative and client-facing areas. Duties will include general office tasks, maintaining accurate records, assisting clients with their enquiries, and helping match them with the right services (full training provided).You'll learn how our systems and processes work, gain hands-on experience, and receive ongoing training and development to build confidence and capability in the role. If you're organised, keen to learn, and ready to take your first step into the world of work, we'd be pleased to welcome you to the team.

About this employer

Abbey Attachments Ltd was established in Manchester, UK in 1984. We're an independently owned business specialising in the supply, service, and support of forklift attachments and innovative material handling safety solutions for the UK forklift industry.

https://abbeyattachments.co.uk/ (opens in new tab)

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC2000021959.

Apply now

Closes in 29 days (Friday 17 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.