Apprentice Business Administration Assistant Level 3

CLIFTON HOMECARE LIMITED

LYTHAM ST ANNES (FY8 1PF)

Closes in 13 days (Friday 3 April 2026 at 11:59pm)

Posted on 18 March 2026

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Summary

The role of the Business Administration Assistant is to support the delivery of care and support that is undertaken by the care team.

Wage

£14,560 to £23,132.20, depending on your age

National Minimum Wage

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Hourly rate of pay from £10.00 depending on age and experience.

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.

35 hours a week

Start date

Monday 20 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key duties to support this will include:

  • Promptly answer telephone enquiries; supporting the person ringing with respect and in a dignified way.
  • Manage email enquiries in a timely manner ensuring all key information is stored appropriately and email inboxes are not use as a storage facility.
  • Daily support to the management team; undertaking administrative tasks as directed. (Please see section 'Further Information').

Where you'll work

30 ORCHARD ROAD
LYTHAM ST ANNES
FY8 1PF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BLACKPOOL AND THE FYLDE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Clifton Homecare provides high quality care and support to people in their own homes so they can stay safe, comfortable and independent.

https://cliftonhcl.co.uk/ (opens in new tab)

After this apprenticeship

Full time position on successful completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

BLACKPOOL AND THE FYLDE COLLEGE

Deborah Kelly

appenticeships@blackpool.ac.uk

The reference code for this apprenticeship is VAC2000021911.

Apply now

Closes in 13 days (Friday 3 April 2026 at 11:59pm)