Sales Administrator Apprentice
TCS CAD & BIM SOLUTIONS LIMITED
STOCKTON ON TEES (TS17 6BX)
Closes in 23 days (Sunday 12 April 2026 at 11:59pm)
Posted on 19 March 2026
Contents
Summary
TCS CAD is looking to strengthen the team by introducing and helping develop a Business Administration Apprentice with a slight direction into sales. The successful candidate will be a customer sales-orientated, motivated individual with the desire to embark on a career in sales administration.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, between 9am to 5pm.
35 hours a week
- Start date
-
Monday 20 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main duties:
- Communicate with customers to understand their needs and provide product information.
- Build and maintain strong customer relationships.
- Take messages and pass them to the correct person.
- Answer email and phone call enquiries.
- Process customer orders accurately and efficiently, ensuring timely delivery.
- Assist and follow up to our customer base.
- Maintain accurate and up-to-date records of customer sales and orders.
- Archive records when needed.
- Assist with various aspects of the business as needed.
- Photocopying and filing.
- Focus on adding value and contribute to the efficiency of the organisation.
- Provide support of functional areas, working across teams and resolving issues as requested.
Where you'll work
UNIT F
YORKWAY
THORNABY
STOCKTON ON TEES
TS17 6BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE EDUCATION TRAINING COLLECTIVE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration at Stockton Riverside College.
- Functional Skills Maths and English, if required.
More training information
This apprenticeship will be all on-the-job with the employer, you won't need to attend college.
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Creative
- Initiative
- Able to work individually
- Able to multitask
- Microsoft Office knowledge
- Time management
Other requirements
4 weeks annual holiday plan and opportunities for professional development. We work with several highly specialised vendors, and you will be trained fully in the product offerings and will work with you to develop your skills. TCS CAD is a family-oriented business and will provide all the support needed to help you achieve your potential. You may need to attend external courses to qualify you further for the job you carry out.
About this employer
TCS CAD established in 1994, specialises in providing CAD, AEC and BIM Design Software Solutions. Large-Format Printing, Scanning and Copying equipment to Engineering, Architecture, Construction sector and to Graphic industries, as well as to Govt. Public Sector and Utilities. TCS CAD provides and supports complete Architectural, Building, Civil Infrastructure design solutions in Computer Aided Design (CAD), Building Information Modelling (BIM) and associated CAD IT hardware and software products. We are partner with the world’s leading design software vendors such as Autodesk, Bluebeam® and Trimble Sketchup, incorporating training, consultancy and support services ensuring that our customers gain maximum design efficiency and productivity.
After this apprenticeship
- An opportunity for a full-time position at the end of the Apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Anna Reeves
anna.reeves@the-etc.ac.uk
07436795883
The reference code for this apprenticeship is VAC2000021850.
Apply now
Closes in 23 days (Sunday 12 April 2026 at 11:59pm)