Estates Business Services Office Assistant Apprentice

Royal Opera House

LONDON (WC2E 9DD)

Closes on Monday 20 April 2026

Posted on 17 March 2026

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Summary

The Estates Business Services Team are looking for a new Office Assistant Apprentice. If you’re confident with communication, planning and learning new systems, this role offers a strong foundation for an office-based career. You’ll contribute to the smooth running of a large arts organisation and its building.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

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Training course
Business administrator (level 3)
Hours
The working week is 40 hours, which will largely be scheduled between 9am and 6pm.

40 hours a week

Start date

Monday 7 September 2026

Duration

1 year 11 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide day to day administration support to the Estates & Facilities teams by assisting in the preparation of documents and reports, taking minutes, mandatory data and filing programme
  • Support the Estates technical team with administration tasks
  • Support the management of external contractors

Where you'll work

ROYAL OPERA HOUSE
COVENT GARDEN
LONDON
WC2E 9DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • You will work towards a Business Administrator Level 3 Apprenticeship Standard
  • The majority of the learning required to achieve the qualification will be done in the workplace
  • You will be released from the workplace to attend scheduled workshops or to undertake individual study
  • You will be supported throughout the apprenticeship by the Estates & Facilities team and the Apprenticeships team
  • Work is primarily carried out at our theatre offices in Covent Garden

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Excellent people skills
  • An interest in the arts
  • Good written/verbal English
  • Respect confidentiality
  • Self-motivated
  • Helpful, positive and flexible

Other requirements

You must be 18 years old or over on 7th September 2026. You must have work authorisation for the UK. You must not have completed a university degree or equivalent level qualification in the UK or elsewhere. You must have been normally resident in the UK for the last three years.

About this employer

We bring together the world’s most extraordinary artists in live, streamed and broadcast events and performances that thrill, move and excite; that transport people to other worlds. Our theatres are in London’s Covent Garden but our work is accessed and experienced across the UK and globally through touring partnerships, cinema programmes, free outdoor screenings, radio, TV and live-streaming.

http://www.roh.org.uk/apprenticeships (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Able to secure entry level role in Library/Archive/Heritage organisation or similar
  • Put all skills learnt with the training provider, and with the Collections team, in to practice through participating in the day-to-day work of an archival team

Ask a question

The contact for this apprenticeship is:

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED

apprentices@roh.org.uk

The reference code for this apprenticeship is VAC2000021741.

Apply now

Closes on Monday 20 April 2026

After signing in, you’ll apply for this apprenticeship on the company's website.