Customer Service Apprentice
West Suffolk College
Bury St. Edmunds (IP33 3RL)
Closes in 16 days (Friday 3 April 2026)
Posted on 17 March 2026
Contents
Summary
An excellent opportunity has arisen for someone who is seeking a career in Customer Service and/or Education. We are committed to providing an apprenticeship opportunity that will allow you to experience a wide range of skills and situations to give you the best possible start to your career.
- Wage
-
£15,392 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Thursday 8:30am- 17:00pm, Fridays 8:30am- 16:30pm
37 hours a week
- Start date
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Monday 27 April 2026
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties and Responsibilities:
- Ensure that visitors receive a professional and efficient welcome on behalf of the College. This is to include registration and identification
- Liaise with staff regarding appointments, interviews, car parking and other general office duties
- Deal with initial enquiries including email enquiries regarding courses
- Provide information on college facilities, courses, and events, taking enquiries and disseminating information to the relevant staff
- Operate the College telephone and radio paging system and be first point of contact for Fire and emergency systems liaising with other College staff as per college procedures
- Process incoming/outgoing deliveries including parcels and recording details in an efficient manner. Frank outgoing mail and distribution of internal mail
- Computer input using College software systems such as Sims and Teams. Will also use Outlook, Word, and Excel
- Work flexibly as a member of the Customer Service team across Eastern Education Group to include working flexible hours and providing cover for shifts where necessary. Ensure there is effective communication throughout the team, ensuring all team members are kept up to date with current activity
- Participate in events across the College, e.g. open events, student interviews, enrolment etc.
- Ensure publicity materials are displayed and stocks maintained for collection by enquirers. To assist in maintaining the Course Information Sheets ensuring that only accurate information is available for enquirers either by paper or on the College website
- Undertake training as appropriate to the role of Customer Service Advisor as identified by the senior customer service lead
- Adhere to all College policies including the current data protection act and computer misuse act, treating all data as confidential
- Operate all systems and procedures to agreed pre-defined service levels
The above job description is not exhaustive, and the employee may be required to undertake any other reasonable duties in line with the general level of responsibility of the role. As we now operate as a collective Eastern Education Group you may be from time to time required to undertake any of the requirements of your role for any of our Group organisations.
Where you'll work
West Suffolk College, Out Risbygate
Bury St. Edmunds
IP33 3RL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST SUFFOLK COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification
Requirements
Essential qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
Other requirements
- Experience of working in a customer focused role would be advantageous
About this employer
West Suffolk College is a Further Education college in Bury St Edmunds, Suffolk. The college delivers a range of courses, including vocational and technical courses, apprenticeships, and an array of higher-apprenticeships and bachelor degree courses accredited by the University of East Anglia.
After this apprenticeship
- There will be career progression opportunities once the apprenticeship has been completed
Ask a question
The contact for this apprenticeship is:
WEST SUFFOLK COLLEGE
The reference code for this apprenticeship is VAC2000021738.
Apply now
Closes in 16 days (Friday 3 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.