Business Admin Apprentice

SOVEREIGN BUSINESS SOLUTIONS GROUP LIMITED

WEST MIDLANDS (B62 8DF)

Closes in 16 days (Friday 3 April 2026 at 11:59pm)

Posted on 17 March 2026

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Contents

Summary

To provide customer point of contact for query resolution.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Monday 6 April 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Tasks

  • Answer incoming telephone calls with a sense of urgency and in a professional manner.
  • Open and input online orders checking for items in stock and changing if need be to alternative product.
  • Provide professional main point of contact for customer queries relating to reported shortages, picking errors etc.
  • Provide administration for the resolution of customer queries, reported shortages, picking errors etc.
  • Interface with other departments to provide resolution for customer enquiries and ensure customer / account manager is kept fully informed.
  • Undertake wide variety of office administration tasks relating to customers, credit control, sales and purchasing and any other company business procedures.
  • Actively promote all company promotions in line with the company direction.
  • Phone prospects and sell company portfolio.
  • Manage accounts and ensure they are spending.

Where you'll work

UNIT 14 MUCKLOW HILL
TRADING ESTATE
MUCKLOW HILL HALESOWEN
WEST MIDLANDS
B62 8DF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprentice will be expected to attend online lessons once a fortnight.

In addition, the apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Presentation skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative

About this employer

Sovereign Business Solutions is a third-generation family business set in the centre of the UK. We are one company offering multiple categories which means one order – one delivery and one invoice.

 

After this apprenticeship

There is potentially a permanent position available for the successful candidate, on completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC2000021735.

Apply now

Closes in 16 days (Friday 3 April 2026 at 11:59pm)