Apprentice Receptionist

NEWENT COMMUNITY SCHOOL & SIXTH FORM CENTRE

NEWENT (GL18 1QF)

Closes in 12 days (Tuesday 31 March 2026 at 11:59pm)

Posted on 18 March 2026

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Summary

Responsibility of the reception area including daily running of the school reception desk and wider area, thorough knowledge of the switchboard, dealing with students & staff, welcoming visitors, etc. To provide organisational & administrative support to assist with the efficient running of the school’s support services

Wage

£15,434 a year

Check minimum wage rates (opens in new tab)

£12,487 actual salary over 39 weeks.

Training course
Business administrator (level 3)
Hours
Monday to Friday (Term time only plus 5 days INSET) 8am - 3.30pm (half hour unpaid lunch)

35 hours a week

Start date

Tuesday 5 May 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include:

  • Be responsible for the school reception area, ensuring the first impression of all visitors is of the highest quality
  • Maintain a safe and clean reception area by complying with procedures, rules, and regulations
  • Deal with the main switchboard taking incoming telephone calls and making outgoing calls as necessary
  • Receive visitors and ensure they sign the visitors book, receive a visitors' badge and they are directed to the safeguarding arrangements
  • Deal with enquiries from students and answer queries and deal with forms for transport, uniform, absence, etc.
  • Deal with mail as appropriate, including franking of mail, providing an effective delivery and distribution service throughout the school, visit post office daily, to post school mail and parcels, deal with recorded delivery, registered packets etc. as necessary
  • Sign students in and out

Where you'll work

WATERY LANE
NEWENT
GL18 1QF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Business Administrator Standard Level 3.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Patience

About this employer

Newent Community School & Sixth Form Centre comprises of students aged 7-11 with an additional sixth form centre delivering A-Levels.
Our vision is to provide the best possible learning experiences and highest quality outcomes for the young people of Gloucestershire. This will be achieved through a stimulating, creative and high-achieving learning environment supported by a caring and compassionate ethos based on mutal respect and collaboration.

https://newent.gloucs.sch.uk/ (opens in new tab)

After this apprenticeship

Potential position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

Employer Training & Apprenticeships

apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC2000021734.

Apply now

Closes in 12 days (Tuesday 31 March 2026 at 11:59pm)