Apprentice Import/Export Account Manager

KLN Freight UK

Dartford (DA2 6QE)

Closes on Friday 29 May 2026

Posted on 17 March 2026

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Summary

Exciting opportunity to learn to handle all operational aspects of a shipment. Liaising with both external and internal customers and suppliers. To ensure our Clients receive the very best service at all times, in line with agreed procedures and to ensure a smooth and efficient movement of goods from or to the Customer.

Wage

£21,500 a year

Check minimum wage rates (opens in new tab)

Salary review upon completion of apprenticeship.

Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday 9.00am to 5.00pm, with 45 minute lunch.

36 hours 15 minutes a week

Start date

Tuesday 22 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

MAIN DUTIES AND RESPONSIBILITIES OF THIS ROLE:

  • Completing job costing, both raising invoices and accruing purchases
  • Booking outbound shipments with carriers
  • Producing Bills of Lading in line with the customer’s requirements
  • Check that shipping documents are present and in order
  • Liaising with shipping lines, overseas agents and other forwarding agents
  • Dealing directly with customer enquiries and resolving as soon as possible
  • Arranging Customs clearances and customer collections & deliveries
  • Build relationships with the client and seeking further opportunities
  • Overall general administration and telephone work
  • Cover for other members of the team during busy periods

General

  • Adhering to all policies outlined in the Employee Handbook
  • Adhering to all HR and Health and Safety policies
  • Performance Development Reviews - to participate in the PDR process and to identify specific training needs

Where you'll work

Crossways Cargo Centre
Galleon Boulevard
Dartford
DA2 6QE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

International freight forwarding specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.
  • Air. Use and adapt terminology appropriate to the air freight industry.
  • Air. Select and use documentation appropriate to the air freight industry.
  • Ocean. Use and adapt terminology appropriate to the ocean freight industry.
  • Ocean. Select and use documentation appropriate to the ocean freight industry.
  • Road. Use and adapt terminology appropriate to the road freight industry.
  • Road. Select and use documentation appropriate to the road freight industry.
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.

Training schedule

On-the-job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and Mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.

Identify, track and support 6 hours off-the-job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps. 

Requirements

Essential qualifications

GCSE in:

  • English (grade Minimum Grade C or 4)
  • Maths (grade Minimum Grade C or 4)

A Level in:

Any x 2 (grade A to D pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Keen to learn

Other requirements

This role is ideal for individuals who have completed A Level or BTEC courses, but have decided not to progress to university, but rather seek practical training in a fast-paced, exciting sector. There are many career progression opportunities in this sector.

About this employer

KLN UK provides end-to-end supply chain solutions for companies of all sizes. Our core business encompasses international freight forwarding, integrated logistics capabilities, and supply chain solutions. Empowered by state-of-the art IT-solutions, we help successfully drive our clients’ businesses at the global, regional and local level.

https://kln.com (opens in new tab)

After this apprenticeship

For the right person, we expect them to move into a permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

The reference code for this apprenticeship is VAC2000021550.

Apply now

Closes on Friday 29 May 2026