Apprentice Commercial Technical Solutions Manager

Baxi Heating UK Limited

Recruiting nationally

Closes in 8 days (Wednesday 25 March 2026 at 11:59pm)

Posted on 17 March 2026

Print

Contents

Summary

As Commercial Technical Solutions Manager Apprentice (Level 4) you will be working in the South East/ North East (dependent on successful applicants location) and studying for your Sales Executive Apprenticeship Level 4 through a reputable training provider. 

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Sales executive (level 4)
Hours
Monday- Friday. Working hours vary.

37 hours a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You’ll be reporting directly to the Head of Commercial.

Product Sales, you’ll play an integral part maximising market share and sales through relationships with specifiers & Key contractors in offering solutions to the market in line with customer requirements. You will need to enhance the customer experience and provide a competitive advantage within Commercial HVAC market for Baxi. 

As part of your role, you will have the following responsibilities: 

  • Deliver the Solutions selling strategy, growth and lead generation within your defined area
  • Deliver solutions to specifiers and contractors needs, to ensure as order bank of sales that can be delivered through our distribution partners
  • Work closely with the Technical Solutions team who will provide technical support and solution design help secure specifications with focus on decarbonization
  • Identify opportunities for utilizing existing brands for further acquisition and company growth into new sectors within the HVAC sector
  • Fully embracing the vision and values of the company
  • Organised, pro-active approach to managing sales activity for the company
  • Deliver the budget and build the project pipeline
  • Meet and exceed all KPI’s outlined by your Manager
  • Manage day-to-day activities, reports and communications
  • Forecast demand and identify trends – by having close relationships with key customers and decision makers
  • Working on multiple projects at different stages, at the same time
  • Providing detailed consultations with Design engineers and Contractors
  • Negotiating and managing the needs and expectations of our customers aiming to influence the buying decision

Where you'll work

You will be working in the South East/ North East (dependent on successful applicants location).

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
  • Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
  • Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
  • Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
  • Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
  • Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
  • Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
  • Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
  • Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
  • Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
  • Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade Pass)
  • Maths (grade Pass)

Degree in:

Mechanical, Technical and Engineering (grade Educated at this level)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Full UK driving license
  • Interpersonal skills
  • Resilience and prioritisation
  • Able to multitask
  • Communicate at all levels

About this employer

Established in Preston, Lancashire, over 160 years ago, Baxi has grown to become one of the UK’s best-known and most respected brands in the heating and hot water industry.  

https://www.baxi.co.uk/ (opens in new tab)

Company benefits

  • Pension & sick pay
  • Staff discounts
  • A fully trained mentor
  • Accommodation provided during study blocks (location dependent)
  • Wellbeing and health support
  • Devon Excursion

After this apprenticeship

  • Progression opportunities

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000021530.

Apply now

Closes in 8 days (Wednesday 25 March 2026 at 11:59pm)