Digital Support Technician Level 3 Apprenticeship

INVATE LTD

HEBBURN (NE31 2ES)

Closes on Monday 27 April 2026

Posted on 17 March 2026

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Summary

Join a vibrant and friendly team where every day brings new opportunities to learn, grow, and make a meaningful impact. You’ll play a key role in supporting smooth, efficient operations across a variety of tasks, helping to deliver high‑quality service and great experiences for customers.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.

37 hours 30 minutes a week

Start date

Friday 1 May 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Installing software onto laptops and desktops
  • Preparing USB sticks with course‑specific software packages
  • Emailing students with software links, keys, and activation instructions
  • Upgrading RAM / HDDs / SSDs
  • Rebuilding laptops if required
  • Handling inbound and outbound calls
  • QA checks of full builds before dispatch
  • Working to department KPIs
  • Imaging customer equipment following predefined scripts
  • Picking and packing orders for quick, accurate dispatch
  • Logging and resolving technical issues in the in‑house system
  • Hardware upgrades

Where you'll work

8/9 APPOLO COURT
KOPPERS WAY
MONKTON BUS PARK SOUTH
HEBBURN
NE31 2ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Desirable qualifications

GCSE in:

ICT (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

The eQuality Solutions Group (eQS) aims to make the world a more inclusive place by removing barriers to education, work, and life.
Invate was founded from a desire to improve support for DSA students and has grown to become one of the largest AT equipment and training providers in the UK.

After this apprenticeship

Progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC2000021434.

Apply now

Closes on Monday 27 April 2026

After signing in, you’ll apply for this apprenticeship on the company's website.