Level 2 Pharmacy Services Assistant Apprenticeship

WALKERS PHARMACY LIMITED

BIRMINGHAM (B43 7HB)

Closes in 11 days (Monday 30 March 2026 at 11:59pm)

Posted on 18 March 2026

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Summary

A Pharmacy Services Assistant apprenticeship provides hands-on training in supporting pharmacists and delivering pharmacy services. Apprentices learn to manage stock, assist with dispensing prescriptions, and provide customer service while gaining knowledge of medicines, safety, and healthcare regulations in a pharmacy setting.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Pharmacy services assistant (level 2)
Hours
Open Monday to Friday, 9am - 6:30pm.

37 hours 30 minutes a week

Start date

Monday 20 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Assist with dispensing prescriptions under the supervision of the pharmacist.
  • Receive and process prescriptions from patients and healthcare providers.
  • Provide excellent customer service and respond to general enquiries.
  • Support the management of pharmacy stock, including ordering, checking deliveries, and rotating stock.
  • Maintain a clean, organised, and safe working environment.
  • Follow pharmacy procedures, health and safety, and confidentiality guidelines.
  • Work towards completing the Level 2 Pharmacy Services Assistant apprenticeship qualification. 

Where you'll work

377 QUESLETT ROAD
BIRMINGHAM
B43 7HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Pharmacy services assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • receive and log prescriptions
  • assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
  • work according to legislative requirements, and organisational policies
  • order, receive, maintain and issue pharmaceutical stock
  • provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
  • work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
  • act in accordance with systems and organisational governance
  • recognise and act within the pharmacy regulatory, legal and ethical standards
  • support the team in the development of others
  • maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
  • communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
  • handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
  • use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
  • demonstrate person centred care and support within a pharmacy setting
  • make pharmacy patients and patient safety your first concern
  • use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
  • maintain the interests of patients and the health of the public
  • promote and advocate equality, diversity and inclusion
  • promote healthy lifestyles to customers
  • work safely within the parameters of your role using Standard Operating Procedures
  • apply policies which relate to health and safety at work
  • act appropriately in situations to prevent harm to yourself and others

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Walkers Pharmacy is a busy, independent community pharmacy located in Great Barr, Birmingham. The pharmacy provides a range of NHS and private services, including dispensing prescriptions, supplying over-the-counter medicines, and offering professional healthcare advice. Walkers Pharmacy is committed to delivering high-quality patient care and supporting the health and wellbeing of the local community.

After this apprenticeship

After completing the Level 2 Pharmacy Services Assistant apprenticeship, individuals can progress to a Level 3 pharmacy qualification, gaining more responsibility in dispensing and patient support. With further training and registration with the General Pharmaceutical Council, they may become a pharmacy technician and pursue advanced roles within community pharmacies or the NHS.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Tess Harris

tessharris@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC2000021431.

Apply now

Closes in 11 days (Monday 30 March 2026 at 11:59pm)