Customer Service - Stall Apprentice

MARKET DELI LTD

Plymouth (PL1 1PS)

Closes in 13 days (Monday 30 March 2026 at 11:59pm)

Posted on 17 March 2026

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Summary

This is a fantastic opportunity to work in a busy, friendly, and sociable environment. The role offers the opportunity to complete an apprenticeship, while gaining valuable retail experience and learning how a successful business operates. An excellent opportunity for someone who is motivated, eager to learn, and looking to build a career.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Tuesday, Wednesday, Fridays 7am- 4pm Thursdays 7am- 2pm Saturdays 11am- 4pm

39 hours a week

Start date

Thursday 16 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Serving customers and using the experience to speak with members of the general public and there needs
  • Learning how to use a slicer and setting up the stall on a daily basis
  • Understanding how to use a cash register and use of a card machine
  • Learning how to use different machinery, including a vacuum packer
  • Learning stock control and speaking to suppliers, ordering of stock
  • Cleaning and keeping the shop front in a good and tidy order
  • Learning routines and measures to help maintain our 5* hygiene score
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery

Where you'll work

Unit 54 the Market
Plymouth
PL1 1PS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C)
  • Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

Traditional delicatessen counter in the heart of Plymouth market, family run business which has been serving the people of Plymouth for over 50 years. We pride in selling the best, local produce, and providing great customer service. 

After this apprenticeship

  • For the right candidate, there could be a permanent position available that can lead to a Managerial progression in the future

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC2000021388.

Apply now

Closes in 13 days (Monday 30 March 2026 at 11:59pm)