Business Administration Apprentice
Ergo Outlet
Alfreton (DE55 7RG)
Closes in 29 days (Thursday 16 April 2026 at 11:59pm)
Posted on 16 March 2026
Contents
Summary
Join Ergo Outlet as an Administration Apprentice and gain hands-on experience in customer service, order processing, data entry and office coordination. You’ll support daily operations, develop strong organisational skills and play a key role in keeping the business running smoothly.
- Wage
-
£12,480 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday – Friday, 09:00 – 15:00.
30 hours a week
- Start date
-
Friday 17 April 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Sales Emails
- Processing Orders
- Answering telephone calls and dealing with enquiries.
- Generating quotes / invoices / purchase orders on Xero.
- Completing and maintaining Sales log
- Non-conformance log / reporting damages.
- Completing and maintaining PO Log – checking deliveries have arrived, chasing deliveries, and checking acknowledgements.
- Arranging dispatch of pallets / parcels by courier.
- Answer live chat
- Organising Social Media Posts
- Accepting Deliveries
Where you'll work
Unit D1
Salcombe Road
Alfreton
DE55 7RG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Your training will be delivered fully in the work place via tutor led teams sessions.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
About this employer
Ergo Outlet is a long‑established office furniture specialist based in Alfreton, Derbyshire, supplying high‑quality new and used office furniture to individuals, small businesses, and large organisations across the UK. The company began over 25 years ago as a family‑run business (originally Somercotes Office Furniture) and has grown its reputation through customer satisfaction and strong industry relationships.
With one of the UK’s largest catalogues of ergonomic and recycled office furniture, Ergo Outlet supports sustainable workspace solutions by refurbishing and reusing high‑quality items to suit a range of budgets. They provide everything from desks and ergonomic seating to acoustic booths and full office installations.
The business also offers free office design and space‑planning services, helping customers visualise layouts before installation. Their Midlands showroom allows customers to try products first‑hand, supported by a friendly and knowledgeable team.
As an employer, Ergo Outlet values professionalism, customer care, and hands‑on teamwork—making it an excellent environment for an Administration Apprentice to develop practical skills while contributing to a busy, customer‑focused operation.
After this apprenticeship
You may be considered for any available opportunities within the organisation upon successful completion.
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
01246500681
The reference code for this apprenticeship is VAC2000021384.
Apply now
Closes in 29 days (Thursday 16 April 2026 at 11:59pm)