Receptionist/Admin Apprentice
OH3 LTD
REGENT CENTRE (NE3 3PF)
Closes in 10 days (Monday 30 March 2026 at 11:59pm)
Posted on 19 March 2026
Contents
Summary
Serve as a first point of contact for employees, visitors, and clients attending the Occupational Health (OH) department, and manage reception duties.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday – Friday. Flexibility with start times will be needed with notice: 8.30 – 4.30, 9 - 5. 30 mins lunch.
37 hours 30 minutes a week
- Start date
-
Monday 13 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Serve as the first point of contact for employees, visitors, and clients attending the Occupational Health (OH) department.
- Manage reception duties including responding to enquiries, and directing individuals to appropriate OH staff.
- Book OH appointments.
- Maintain accurate patient records, update databases, and ensure confidentiality in line with data protection standards.
- Support clinicians by preparing paperwork, forms, and documentation ahead of appointments.
- Handle incoming and outgoing correspondence, including emails, reports, and referral documents.
- Monitor waiting areas to ensure a welcoming, safe, and professional environment.
- Support basic administrative tasks such as filing and scanning.
- Adhere to Occupational Health policies, health and safety protocols, and confidentiality requirements (e.g., GDPR).
Where you'll work
4TH FLOOR
THE GRAINGER SUITE
DOBSON H
REGENT CENTRE
NE3 3PF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade C/grade 4)
- Maths (grade C/grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Maintain confidentiality
- Interest to develop IT skills
Other requirements
Personal Qualities
- Friendly, approachable, and willing to support colleagues and service users.
- Motivated, keen to learn, and open to feedback.
- Reliable, punctual, and committed to completing the apprenticeship programme.
- Positive attitude and willingness to try new tasks.
- Respectful, patient, and able to remain calm in a busy environment.
- Interest in a future career in administration, healthcare, or occupational health.
About this employer
We are a SEQOHS Accredited provider of occupational health services, experts at safeguarding the health of your employees. Our Head Office is based in Newcastle, our Scottish centre is based in Edinburgh, with satellite clinics around the UK. We services UK wide; via teleconsultations, onsite at your premises, with our mobile health unit or in local consulting suites.
After this apprenticeship
Permanent contract – reception/administrator
Ask a question
The contact for this apprenticeship is:
GATESHEAD COLLEGE
apprenticeships@gateshead.ac.uk
01914902418
The reference code for this apprenticeship is VAC2000021357.
Apply now
Closes in 10 days (Monday 30 March 2026 at 11:59pm)