Digital Support Technician Apprentice
KAINUU LTD
Wigan (WN1 1AA)
Closes in 31 days (Monday 13 April 2026)
Posted on 13 March 2026
Contents
Summary
We are seeking a motivated and tech‑confident Digital Support Technician Apprentice to join our team in the WN1 area. This role is ideal for someone who enjoys solving technical problems, supporting others, and wants to begin a career in IT and digital systems.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Digital support technician (level 3)
- Hours
-
Monday to Friday, working hours TBC
37 hours 30 minutes a week
- Start date
-
Wednesday 13 May 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Digital Support Technician Apprentice, you will provide first-line digital and IT support across the organisation, helping colleagues make effective use of technology and digital tools. You will learn how to deliver technical assistance, maintain digital systems, and support the smooth running of day‑to‑day IT operations.
You will gain hands-on experience in:
- Responding to IT support requests and troubleshooting issues
- Installing, configuring, and updating software and hardware
- Supporting users with digital tools such as Microsoft 365
- Maintaining accurate records of IT support activities
- Learning basic networking, security, and device management
- Managing user accounts and permissions
- Identifying and escalating more complex issues where needed
Where you'll work
Wigan
Wigan
WN1 1AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
Digital Support Technician Level 3.
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Initiative
Other requirements
What We’re Looking For:
- Interest in IT, problem-solving, or digital systems
- Confident using computers and common software
- Good communication and customer service skills
- Ability to follow processes and instructions
- Strong attention to detail
- Positive attitude and willingness to learn
- Must be 16+ and eligible to work in the UK
About this employer
Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.
After this apprenticeship
The successful candidate may be chosen to have a full-time role after completing their apprenticeship.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000021159.
Apply now
Closes in 31 days (Monday 13 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.