ICT Apprentice

UK PLUMBING SUPPLIES LIMITED

Cheshire (WA4 6HL)

Closes in 27 days (Sunday 12 April 2026)

Posted on 16 March 2026

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Summary

Are you passionate about technology and eager to start your career in IT? At UK Plumbing Supplies,we’re looking for an enthusiastic ICT Apprentice to join our team. This is an exciting opportunity to gain hands-on experience in IT systems, support, and digital solutions.

• Wage:

  £22,000 a year

  Check minimum wage rates (opens in new tab)

• Training course: Information communications technician (level 3)
• Hours: Monday- Friday, 9.00am- 5.00pm. The apprentice will be required to work one Saturday every 8- 12 weeks.

  37 hours a week

• Start date:

  Tuesday 12 May 2026

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You'll learn how to:

• Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions
• Accurate logging and record keeping of all issues and queries in the UKPS IT Service Management Software
• Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress
• To provide support to the companies’ desktop solutions and management of active directory, user maintenance processes and Microsoft Office products
• Liaising with the Operational Support team as required to facilitate onsite systems and support activities. To assist with User Acceptance Testing of systems enhancements, patches and bug-fixes
• Assist with the management and record keeping of all IT assets including hardware and software licensing
• Installation and configuration of systems applications when necessary and with third parties
• To assist other team members in testing, troubleshooting and diagnosing problems

Where you'll work

Quayside 2a Wilderspool Park
Greenalls Avenue
Stockton Heath
Cheshire
WA4 6HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

• Apprenticeships include time away from working for specialist training
• You’ll study to gain professional knowledge and skills

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

Other requirements

• IT skills
• Organisational skills
• Problem-solving skills
• Verbal and written communication
• Willingness to learn Proactive approach
• Ability to work independently and as part of a team

About this employer

Welcome to UK Plumbing Supplies, the largest independent plumbers’ merchant in the UK. We operate from over 300 individual locations and serve all aspects of the marketplace from plumbing and heating to bathrooms and renewables.

https://www.ukps.com/ (opens in new tab)

After this apprenticeship

• The successful candidate may be chosen to have a full-time role after completing their apprenticeship

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC2000021133.

Apply now

Closes in 27 days (Sunday 12 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.