Level 2 Customer Service Apprenticeship

The O M Surgery

Hucknall (NG15 7JP)

Closes in 27 days (Friday 10 April 2026 at 11:59pm)

Posted on 13 March 2026

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Summary

We offer: competitive pay, 4 weeks annual leave plus bank holidays, complimentary refreshments,, free parking, training opportunities & development, structured environment with regular appraisal and feedback. The successful applicant will experience a full induction program, and supported learning with a mentor system, until confidence is gained.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:00 start if morning shift 18:30 finish if afternoon shift. Usually, 6 hour shift.

30 hours a week

Start date

Tuesday 21 April 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

An exciting opportunity to join The Om Surgery as an Apprentice Receptionist has become available.

The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!

The main duties associated with the role are to provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

  • Patients access the primary care services they require in a timely fashion
  • Visitors sign in and out and the member of staff they are seeing are advised of their arrival
  • The tidiness of the waiting room and the safety of its inhabitants
  • Queries are answered or passed to an appropriate member of staff in a timely fashion
  • Accurately updating patient records using System-One
  • Acting as requested by doctors and the nursing team
  • Phoning patients to arrange/rearrange appointments and/or confirm test results

Where you'll work

Suman Mihandra
The Om Surgery
112 Watnall Road
Hucknall
NG15 7JP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
  • The apprentice will spend 20% of their working hours in off the job activities and training
  • On the job and off the job training will be delivered in the workplace

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 4 - 9)
  • English (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Team working

About this employer

An exciting opportunity to join The Om Surgery as an Apprentice Receptionist has become available. The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!

After this apprenticeship

  • Potential full-time role on completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

The reference code for this apprenticeship is VAC2000021094.

Apply now

Closes in 27 days (Friday 10 April 2026 at 11:59pm)