IT & Media Apprentice Technician
ZEPHI LIMITED
Rugeley (WS15 1PU)
Closes in 14 days (Sunday 29 March 2026 at 11:59pm)
Posted on 13 March 2026
Contents
Summary
The IT Technician will be responsible for providing day-to-day technical support across Hednesford Town Football Club’s operations, including office IT systems, matchday technology and audio-visual (A/V) infrastructure. The role requires a proactive and flexible individual capable of supporting staff, players and matchday operations.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
- Will be negotiable based on knowledge and experience.
- Training course
- Information communications technician (level 3)
- Hours
-
37 hours. The ideal candidate will be available to work evenings and weekends to cover matchday fixtures.
37 hours a week
- Start date
-
Monday 13 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
IT Support & Infrastructure
- Provide 1st line IT support for club staff, coaching staff and operational teams
- Install, configure and maintain desktop computers, laptops, printers and mobile devices
- Support Windows and/or macOS environments, including user accounts and permissions
- Assist with network troubleshooting, including wired and wireless issues
- Maintain IT asset inventory and documentation
- Assist with software deployment, updates and patch management.
Support Office 365 cloud services
Audio Visual (A/V) & Media Technology
- Maintain and support A/V systems across the stadium, offices and training facilities
- Configure and troubleshoot:
- Meeting room presentation systems
- Projectors and display screens
- Video conferencing systems (e.g., Teams, Zoom)
- Assist with matchday A/V operations, including LED screens, media room and presentation systems
Matchday Technology Support
- Provide IT and A/V support during home matchdays and club events
- Assist with setup and troubleshooting of:
- Scoreboard and stadium display systems
- Ticketing or access control systems
- Coordinate with operations and stadium teams to ensure systems are operational before events
Ad-Hoc Technical Support
- Provide responsive support for ad-hoc IT and technical requests from various departments including coaching, medical, media and administration
- Assist with equipment setup for meetings, presentations and club events
- Assist with IT-related projects and infrastructure upgrades
Where you'll work
Zephi Limited
Suite D
Hawkesyard Hall
Rugeley
WS15 1PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWCASTLE AND STAFFORD COLLEGES GROUP
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
One day study day- remote
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4/C or above)
- Maths (grade Grade 4/C or above)
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Team working
- Creative
- Initiative
Other requirements
- Driving licence/car driver required due to moving between two sites (Zephi & Hednesford Town FC)
About this employer
Working as an IT Technician for Hednesford Town Football Club brings together a genuine passion for technology and a deep love for football. The role blends hands‑on technical problem‑solving with supporting the digital side of a historic community club—whether improving matchday systems, enhancing network reliability, or helping modernize the club’s operations. It’s a position that not only strengthens IT expertise but also connects that skillset to the energy, teamwork and spirit of the sport, making every project feel meaningful both professionally and personally.
After this apprenticeship
- Could lead to a permanent position for the right person
Ask a question
The contact for this apprenticeship is:
NEWCASTLE AND STAFFORD COLLEGES GROUP
The Apprenticeship Hub
apprenticeships@nscg.ac.uk
01782 254287
The reference code for this apprenticeship is VAC2000021092.
Apply now
Closes in 14 days (Sunday 29 March 2026 at 11:59pm)