Apprentice Customer Experience Specialist/Service Advisor

Autoclass Garage

MILTON KEYNES (MK13 7HA)

Closes on Friday 1 May 2026

Posted on 13 March 2026

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Summary

Autoclass Garage are looking for a Customer Service Adviser. This position includes dealing with customers in person, telephone and e-mail concerning repairs to their vehicles. Using various IT systems to achieve this. Training is provided at the manufacturer's headquarters, and on-the-job training is carried out at our premises.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service specialist (level 3)
Hours
Monday - Friday 8.30am to 5.00pm. May be required to adjust working hours to fulfil training commitments.

40 hours a week

Start date

Tuesday 5 May 2026

Duration

3 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Working with a mentor
  • Observing and learning the current systems/IT in place to assist customer service 
  • Will also carry out one week in six at Manufacturer College 

Where you'll work

5 BLUNDELLS ROAD
BRADVILLE
MILTON KEYNES
MK13 7HA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MERCEDES-BENZ CARS UK LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • Block release at Mercedes-Benz Uk, 1 week in 6
  • NVQ Level 3 in Customer Service Specialist

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 ( C or above))
  • Mathematics (grade 4 ( C or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Specializing in Mercedes-Benz and AMG vehicles. Motor vehicle maintenance and repairs.

After this apprenticeship

To be become a fully qualified Service Advisor and continue to work with us in a small family run business.

Ask a question

The contact for this apprenticeship is:

MERCEDES-BENZ CARS UK LIMITED

The reference code for this apprenticeship is VAC2000021081.

Apply now

Closes on Friday 1 May 2026

After signing in, you’ll apply for this apprenticeship on the company's website.