Apprentice Travel Consultant
TRIANGLE TRAVEL LTD
Didcot, Newbury, Reading, READING, Wallingford
Closes in 15 days (Tuesday 31 March 2026 at 11:59pm)
Posted on 16 March 2026
Contents
Summary
Triangle Travel are looking for a motivated and enthusiastic individual with a passion for travel. This is a great opportunity to gain full-time employment and develop your career within a well-established independent travel business, while being supported by an award-winning team to train as a Travel Consultant.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Travel consultant (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00.
Saturday ,09:00 - 16:00.
Sunday, closed.
37 hours a week
- Start date
-
Wednesday 1 July 2026
- Duration
-
1 year 2 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Assisting other members of staff when required and learning about different areas of the retail travel industry.
- Meeting and greeting customers in a friendly and professional manner.
- Providing excellent customer service at all times.
- Helping with marketing activities, including creating window displays.
- Handling incoming and outgoing administration tasks.
- Updating and maintaining customer files and records.
- Identifying customer needs and advising them on suitable holiday arrangements.
- Selling travel packages and related products to enhance customers' travel plans.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- 128 Broadway, Didcot, OX11 8AB
- Unit 21-22, Parkway Shopping Centre, Newbury, RG14 1AY
- 5 High Street, Pangbourne, Reading, RG8 7AE
- 13 London Road, Twyford, Reading, RG10 9EH
- 12 WEST END ROAD, MORTIMER COMMON, READING, RG7 3SY
- 12 Market Place, Wallingford, OX10 0AD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ROCHDALE TRAINING ASSOCIATION LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
This apprenticeship includes regular training with a dedicated training provider. You will spend at least 6 hours per week of your working hours completing off-the-job learning, which may include online study, workshops, assignments and practical training to support your development.
More training information
Travel Consultant Level 3
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales.
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience.
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines.
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs.
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale.
- Customer: Engage customers by building rapport and taking opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations.
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers.
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures.
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers' varying needs and budgets in a way that is profitable to the business.
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately.
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance.
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately.
- Sustainability: Adapt working practices to minimise the negative effect on the environment.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Patience
- Motivated
- Friendly
- Enthusiastic
About this employer
Triangle Travel, founded in 2001, has six stores across Berkshire and Oxfordshire, including our Twyford store, which trades as Thames Valley Travel. Our team consists of knowledgeable, passionate, and dedicated travel experts, all of whom have travelled extensively around the world.
We take great pride in offering exceptional customer service.
At Triangle Travel, we believe every customer deserves personalised, attentive service from the moment they begin planning their trip until they return home. Drawing on our personal travel experiences and expertise, we offer tailored suggestions and recommendations to ensure your holiday exceeds expectations. We go above and beyond to address every detail of your trip, from helping with boarding passes and check-ins to securing visas. We care; It makes all the difference.
As an independent travel agency, we have access to an extensive range of suppliers and specialist operators, allowing us to offer the best choices, prices, and holidays. We are members of ABTA and the Travel Network Group, giving you added financial peace of mind. Don’t hesitate to get in touch and remember, We Care; It Makes All The Difference.
After this apprenticeship
Upon successful completion of the apprenticeship, the apprentice can expect to be offered a full-time position as a Travel Consultant at Triangle Travel, with opportunities to develop their skills further, progress within the business and build a long-term career in the travel industry.
Ask a question
The contact for this apprenticeship is:
TRIANGLE TRAVEL LTD
ANDREA FIELDING
andrea@trainingstation.me.uk
07936808138
The reference code for this apprenticeship is VAC2000021066.
Apply now
Closes in 15 days (Tuesday 31 March 2026 at 11:59pm)