Client Services Apprentice
PARAGON TRAINING (UK) LTD
New Bedford Road (LU1 1HS)
Closes in 22 days (Sunday 5 April 2026)
Posted on 12 March 2026
Contents
Summary
Are you someone who enjoys supporting others and communicating with people? We have an exciting opportunity to start your career as a Client Services Apprentice with Paragon Training, a well-established organisation and leading UK provider of health and safety training programmes based in Luton.
- Wage
-
£13,348.40 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Thursday, 9:00am to 5:00pm and Friday, 9:00am to 4:00pm.
34 hours a week
- Start date
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Friday 1 May 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Paragon Training is looking for a Client Services Apprentice to join their team and support the day-to-day running of the business. Paragon Training is a well-established company that creates and supplies professional training resources used by organisations across the UK. With years of experience developing high-quality learning materials, the team works closely together to support customers, manage products, and keep everything running smoothly behind the scenes. This is a great opportunity to join a friendly office environment and gain valuable experience while learning how a successful training business operates.
In this role, you’ll support the sales team by helping manage a portfolio of customers, assisting with maintaining strong relationships and keeping them informed about the products and services. You’ll help retain and grow existing accounts while also learning how to identify new opportunities and understand customer needs. On top of that, you’ll assist with processing orders and payments, updating customer records, carrying out administrative tasks, and contributing to sales reports. Along the way, you’ll develop a solid understanding of Paragon Training’s products and services, help the team work towards their targets, and gain hands-on experience in how the business operates.
Extensive experience is not expected for this role, but any previous experience in a business environment, school project, or part-time job would be an advantage. The most important qualities are a willingness to learn, good attention to detail, and a positive attitude. In return, you’ll gain practical workplace skills, learn how different parts of a business work together, and become part of a supportive team where you can grow and develop.
Where you'll work
Suite 8 Crystal House
New Bedford Road
LU1 1HS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BEDFORD COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Level 3 Customer Service Specialist.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Honest
- Initiative
- Willing to learn
Other requirements
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process. Only Candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.
About this employer
About this company
Paragon Training specialises in producing up-to-date and comprehensive health and safety training video packages. We supply a professional range of safety video training programmes - with over 4,000 different health and safety videos available. We offer our clients a plethora of safety training solutions including safety training Videos, a variety of E-Learning, PowerPoints & Posters, while we can also provide an in-depth consultancy service incorporating appropriate safety training courses. We have over 20 years’ experience supporting apprentices to develop their skills and careers, with many progressing to high level roles in successful companies.
After this apprenticeship
On successful completion of the apprenticeship, there may be the opportunity to be offered a permanent role within the business.
Ask a question
The contact for this apprenticeship is:
BEDFORD COLLEGE
The reference code for this apprenticeship is VAC2000020949.
Apply now
Closes in 22 days (Sunday 5 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.