IT Apprenticeship

HUBTEL COMMUNICATIONS LTD

Birmingham (B46 2HH)

Closes in 18 days (Tuesday 31 March 2026)

Posted on 12 March 2026

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Summary

Hubtel IT is offering an exciting opportunity for an IT Apprentice to begin their career within a supportive and experienced team!

• Wage:

  £19,000 a year

  Check minimum wage rates (opens in new tab)

  £17,000-£21,000 per annum.

• Training course: Information communications technician (level 3)
• Hours: 8.30am - 5.00pm, Monday to Friday.

  37 hours 30 minutes a week

• Start date:

  Wednesday 1 April 2026

• Duration:

  1 year 3 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist with day-to-day IT security processes, including password resets, creating and managing user accounts, processing leavers, enabling anti-virus protection, applying BitLocker encryption, and supporting multi-factor authentication.
• Support the creation and implementation of basic security controls such as group policies and access management.
• Interpret and follow technical documentation including supplier documentation, knowledge base articles, setup guides, security policies, and internal systems such as password managers and SharePoint.
• Log, update, and manage support requests using ticketing systems such as Autotask and Halo, ensuring accurate documentation and a clear audit trail.
• Support service level agreements (SLAs) by responding to tickets promptly and escalating issues when required.
• Provide technical support to internal users and external customers via phone calls, emails, face-to-face interactions, and ticketing systems.
• Assist with troubleshooting IT issues using tools such as
• Command Prompt, PowerShell, Task Manager, and Performance Monitor.
• Install, configure, and upgrade computer hardware including hard drive replacements, building new PCs, and adding RAM.
• Support the setup and maintenance of network hardware such as routers, switches, and Wi-Fi access points.
• Gain an understanding of wired and wireless networks and support network-connected devices such as servers, switches, and access points.

Where you'll work

The Cedars
Coton Road, Nether Whitacre, Coleshill
Birmingham
B46 2HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Your training will be delivered in 2 day blocks every 4-6 weeks, this will be in our online classrooms delivered via Microsoft Teams. You will be working with a specialised coach from Baltic Apprenticeships. 

Requirements

Essential qualifications

GCSE in:

• English (grade 5)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working

About this employer

Hubtel IT is a trusted Managed Service Provider based in the West Midlands, with over 20 years’ experience delivering high-quality IT support, telecoms and managed print solutions to businesses, charities, schools and organisations across the region.

The company is looking for an enthusiastic individual with a positive approach, a strong willingness to learn, and the confidence to give things a try. No previous technical experience is required as Hubtel IT believes technical skills can be taught, as long as the apprentice brings the right attitude, curiosity and commitment to providing excellent customer service. The successful candidate will work alongside a friendly and supportive team who are always willing to share knowledge and offer guidance.

The IT Apprentice will receive structured training through Baltic Apprenticeships, including 2-day training blocks every 4–6 weeks, alongside hands-on experience in the workplace. This combination of practical learning and formal training will help build a strong foundation for a long-term career in IT.

Company benefits

20 days annual leave plus bank holidays.

After this apprenticeship

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Oliver Jackson

oliver.jackson@balticapprenticeships.com

The reference code for this apprenticeship is VAC2000020899.

Apply now

Closes in 18 days (Tuesday 31 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.