Administration Apprentice

WORCESTER NEWMEDICA LIMITED

Bromsgrove, WORCESTER

Closes in 15 days (Friday 27 March 2026 at 11:59pm)

Posted on 12 March 2026

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Summary

The Administration Apprentice will provide valuable support to the governance and administration functions across two sites. Working under the guidance of experienced colleagues, the apprentice will learn how governance processes operate within a healthcare environment and will assist with a range of routine administrative tasks.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Salary will be set at the minimum wage for the apprentices age and fall in line with the government increase criteria.

  Salary reviews are annual.

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 08:30 - 17:00. May need to work a weekend on occasion.

  40 hours a week

• Start date:

  Friday 1 May 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide general administrative support to the Governance and Administration Teams
• Assist with routine governance tasks, such as ensuring documents are kept up to date and stored correctly
• Support the logging and basic tracking of incident reports under supervision
• Help with the coordination of audits and quality improvement activities, including gathering information and completing simple assigned audits
• Assist with preparing agendas and taking notes for meetings, with guidance
• Help maintain policies, procedures, and standard operating documents as directed
• Support colleagues in monitoring compliance with healthcare standards (e.g., CQC)
• Assist with collecting and organising data needed for reports on performance, patient safety, and quality
• Communicate with clinical and non‑clinical staff to gather information when required
• Support the administration of patient feedback processes, including surveys and basic tracking
• Handle confidential information appropriately, following training and guidance
• Assist with updating risk registers and recording follow‑up actions as directed
• Carry out general office duties such as booking patients, managing correspondence, filing, and answering queries
• Participate in training and complete apprenticeship tasks in line with learning objectives

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Stourbridge Road, Bromsgrove, B61 0AZ
• UNIT 5, KNIGHTSBRIDGE PARK, WAINWRIGHT ROAD, WORCESTER, WR4 9FA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY SKILLS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Training will take place within the workplace
• With virtual reviews and workshops from the apprenticeship provider

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Number skills
• Initiative

Other requirements

Passing a Disclosure and Barring Service (DBS) check.

About this employer

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

Our Purpose is to make a difference
Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry
Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs
 

We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

https://www.newmedica.co.uk/clinics/worcester/ (opens in new tab)

Company benefits

Bonus, birthday gift card, employee of the quarter prize, eye care vouchers, staff celebrations.

After this apprenticeship

• Upon completion of the apprenticeship we would like to employee a governance administrator

Ask a question

The contact for this apprenticeship is:

WORCESTER NEWMEDICA LIMITED

Jenna Worsley

Jenna.Worsley@newmedica.co.uk

01905 671637

The reference code for this apprenticeship is VAC2000020862.

Apply now

Closes in 15 days (Friday 27 March 2026 at 11:59pm)