Customer Service Apprentice - ECOLAB UK
Ecolab
Andover (SP10 3LF)
Closes on Sunday 31 May 2026
Posted on 19 March 2026
Contents
Summary
We are looking for a Customer Service Apprentice to join Bioquell. This role will primarily be responsible for providing a high-level office-based point of contact for our customers in the UK and Ireland and our European Distributor network, as well as supporting the UKIE sales team.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Thursday from 8.30am-4.30pm and Fridays until 3:45pm.
37 hours 30 minutes a week
- Start date
-
Tuesday 30 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, world class team.
- Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction.
- Work with the technical support advisors in the teams, plus the scheduler to ensure that service levels are met in line with contractual obligations.
- Ensure that all quotes and orders are processed accurately and in a timely manner for spares, engineer work and consumable items, assist customers with returns, ensure customers are kept up to date with delays to orders, liaise with customers to manage paperwork to enable orders to be dispatched smoothly.
- Log all NCRs and track the progress of the issue to keep the customer updated with the situation at regular intervals, providing final responses and reports to show their NCR has been resolved.
- Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales.
- And other related duties, with guidance and training provided.
Where you'll work
Newton Park West Portway
Andover
SP10 3LF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
APPRENTICE TEAM LTD
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Basingstoke College of Technology.
More training information
Will have some in-person elements at the college, virtual and on-the-job.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
About this employer
Nalco is part of the Ecolab Group of Companies Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Every day, they help make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab works with customers in more than 40 industries to help ensure operational efficiency, safety, sustainability, product quality and guest satisfaction.
After this apprenticeship
From day one you will be exposed to making a difference in real life situations, projects and jobs.
We are looking for a Customer Service Apprentice to join Bioquell This role will primarily be responsible for providing high-level office-based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE sales team.
Ask a question
The contact for this apprenticeship is:
Ecolab
Astrid Aristoy Olivos
astrid.aristoy@ecolab.com
The reference code for this apprenticeship is VAC2000020836.
Apply now
Closes on Sunday 31 May 2026
After signing in, you’ll apply for this apprenticeship on the company's website.