Business Administrator Apprentice
Park Medical Practice
Shepton Mallet (BA4 5RT)
Closes in 15 days (Sunday 29 March 2026 at 11:59pm)
Posted on 13 March 2026
Contents
Summary
We are looking for a pro-active and enthusiastic apprentice to support our administrative functions, to ensure work flows through the practice in an efficient and safe manner. The role will involve working across a multi-disciplinary team, and we are looking for someone with an eye for spotting improvement and development opportunities.
- Wage
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£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
National Minimum Wage for apprentices - from April 2026, £8.00 per hour.
Apprentices will need to be paid National Minimum Wage after their first year of their Apprenticeship.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 08:00 - 19:00.
30 hours a week
- Start date
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Friday 1 May 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Carrying out general administrative duties such as scanning, filing and letter writing, to support Medical Secretaries and Workflow Administrators.
- Supporting our Patient Services Lead with service planning and development.
- Monitoring the practice's online reputation, and planning social media content in-line with the practice's objectives and marketing strategy.
- Supporting the Operations Coordinator and Practice Manager to ensure the practice is compliant with CQC requirements.
- Maintaining patient records, both electronic and physical.
- Adhering to practice protocols and policies.
- Supporting the practice's Private Work team to ensure requests are actioned and completed in a timely manner.
- Any other appropriate tasks, as requested by the Practice Management team.
Where you'll work
Park Medical Practice
Cannards Grave Road
Shepton Mallet
BA4 5RT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4 / C or above)
- Maths (grade C/4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
- On occasion, you may be required to work at our other site to cover holiday or sickness.
- Please ensure that this is viable for you before applying. - Evercreech Surgery, Prestleigh Road, Evercreech, Somerset, BA4 6JY.
- Employment will be subject to a DBS check & two references.
About this employer
We are a medium-sized GP practice based in Shepton Mallet, Somerset. We have an established record as a GP training practice, and are therefore keen to promote learning and development amongst staff. Quality Improvement is at the heart of all our work, and we are constantly looking at ways in which we can change and adapt our operations to ensure we are working efficiently and are providing high quality patient care.
After this apprenticeship
Progression within the business to a permanent role for the right candidate, with the opportunity for further training to continue development.
Ask a question
The contact for this apprenticeship is:
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
Lyndsey
business@ucscollegegroup.ac.uk
The reference code for this apprenticeship is VAC2000020787.
Apply now
Closes in 15 days (Sunday 29 March 2026 at 11:59pm)