Level 3 Front of House Administrator Apprenticeship

RIVERS HOTEL LTD

GATESHEAD (NE10 0SB)

Closes in 14 days (Thursday 26 March 2026)

Posted on 12 March 2026

---

Summary

Rivers Hotel is offering a hands-on hospitality apprenticeship within a friendly and supportive team environment. This is a great opportunity to gain real experience across reception, guest services, housekeeping support and the day-to-day operations of a busy independent hotel.

• Wage:

  £16,640 a year

  Check minimum wage rates (opens in new tab)

  30–40 hours per week.

• Training course: Business administrator (level 3)
• Hours: 40 hours per week. Shifts will take place between Monday and Sunday and a rota will be agreed in advance.

  40 hours a week

• Start date:

  Friday 1 May 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of your apprenticeship, you will support the day-to-day running of the hotel while learning key hospitality skills.

Your responsibilities will include:

• Welcoming guests and providing excellent customer service
• Assisting with guest check-ins and check-outs
• Responding to guest enquiries in person, by phone and by email
• Supporting housekeeping with room preparation and maintaining cleanliness standards
• Assisting with breakfast service and basic food service duties
• Ensuring public areas of the hotel are clean, tidy and welcoming
• Answering telephone calls, taking messages and handling basic administrative tasks
• Learning how to resolve guest queries or concerns professionally
• Working closely with management to understand daily hotel operations and procedures

This role will give you experience across multiple areas of hotel operations, helping you develop a strong foundation in hospitality.

Where you'll work

RIVERS HOTEL
GREEN LANE
GATESHEAD
NE10 0SB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NCG

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3
• 4-days per week at River Hotel 
• 1-day per week at Newcastle College 

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Logical
• Team working
• Patience

About this employer

Rivers Hotel is an independent hotel located in Gateshead, offering comfortable accommodation and a welcoming atmosphere for both business and leisure guests.

We focus on personal service, attention to detail and creating a positive experience for everyone who stays with us. As a team, we value people who bring energy, reliability and a genuine desire to help others.

Working at Rivers Hotel means being part of a supportive team where your contribution is recognised and where you can develop valuable skills for a career in hospitality.

After this apprenticeship

Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Guest Services or Housekeeping role.

As Rivers Hotel grows, there may also be opportunities to develop into supervisory or duty manager positions for candidates who demonstrate strong performance and commitment.

Ask a question

The contact for this apprenticeship is:

NCG

Apprenticeships

apprenticeships@ncl-coll.ac.uk

01912004849

The reference code for this apprenticeship is VAC2000020690.

Apply now

Closes in 14 days (Thursday 26 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.