Apprentice Customer Service Practitioner

CARLAC LTD

LEEDS (LS12 5JB)

Closes in 11 days (Monday 23 March 2026 at 11:59pm)

Posted on 12 March 2026

Print

Contents

Summary

Customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service.  You will learn high levels of communication, ownership of each task and teamwork. This role is an opportunity to grow relationships within the team, suppliers and our customers.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
08:00 - 17:00, Monday - Thursday. 08:00 - 15:00, Friday.

38 hours a week

Start date

Tuesday 14 April 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role is within our branch at Leeds, customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. The role reports to the Branch Manager, with high levels of communication, ownership of each task and teamwork being most important. This role is an opportunity to grow relationships within the team, suppliers and our customers.

Responsibilities:

  • Taking orders from customers over the phone and calling customers regarding orders.
  • Advising customers on the best product for them.
  • Working with the sales team to ensure high levels of customer service.
  • Working with the Technical Team to learn product details and help with advising customers.
  • Generating orders to suppliers for back orders and stock items.
  • Processing and checking customer orders, on the computer system and physically.

Where you'll work

UNITS 16-17
ASHFIELD WAY
WHITEHALL ROAD IND EST
LEEDS
LS12 5JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4)

Desirable qualifications

GCSE in:

Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Carlac is a leading distribution company supplying Car refinish, Commercial vehicle refinish/builders and light industrial coating sectors, a family business running for over 55 years. Carlac supply a wide range of products from manufacturers around the world and all recognised brands with the different sectors. High service levels and certified training courses are available to Carlac customers. 

https://www.carlac.co.uk/ (opens in new tab)

After this apprenticeship

Full time permanent role on completion of apprenticeship subject to performance.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

The reference code for this apprenticeship is VAC2000020663.

Apply now

Closes in 11 days (Monday 23 March 2026 at 11:59pm)