Food & Beverage Apprentice Team Member

MADHUS LTD

Hayes, London, Richmond, Rickmansworth, SOUTHALL

Closes in 11 days (Tuesday 24 March 2026 at 11:59pm)

Posted on 12 March 2026

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Summary

Food & Beverage Team Member provides excellent customer service, prepares and serves food, drinks, and supports smooth front of house operations across a wide range of hospitality settings.

This role is a key entry point into the hospitality industry and aligns with Level 2 Food & Beverage Team Member apprenticeship standard.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

National Minimum Apprenticeship wage with regular reviews. 

Training course
Food and beverage team member (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.

40 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year

Positions available

14

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet customers, take orders, and provide a welcoming experience.
  • Serve food and beverages efficiently and professionally.
  • Prepare service areas, including checking supplies, setting tables, and ensuring cleanliness.
  • Handle payments, bookings, and customer enquiries accurately.
  • Promote menu items and upsell where appropriate to support commercial success.
  • Maintain high standards of hygiene and comply with food safety regulations, including HACCP and allergen rules.
  • Clean and sanitise work areas, utensils, and equipment; reset tables for new guests.
  • Report incidents, hazards, or maintenance issues promptly to ensure guest and staff safety.
  • Work collaboratively with colleagues to deliver smooth service during busy periods.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Bath Road, Harlington, Hayes, UB3 5BP
  • 21 Piccadilly, London, W1J 0BH
  • 106 Sheen Road, Richmond, TW9 1UR
  • Chandlers Cross, Rickmansworth, WD3 4TG
  • 39 SOUTH ROAD, SOUTHALL, UB1 1SW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.

More training information

 

 

  ·      A supportive, values-driven team environment
·       Ongoing training and professional development
·       Employee wellbeing support

To meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years’ UK residency or hold a valid visa that meets the exceptions of this rule.

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

Madhu’s is a well‑known, family‑run group of Indian restaurants with a long heritage and a reputation for high‑end Punjabi cuisine with a Kenyan influence. The brand has been operating for more than four generations and has become especially famous in London for its elegant dining rooms, signature dishes, and luxury hospitality.

http://www.madhus.co.uk (opens in new tab)

Company benefits

Upon qualification, a pay review.

After this apprenticeship

Upon successful completion of the Level 2 Team & Beverage Member Apprenticeship, there will be the opportunity to progress to the Level 3 Hospitality Supervisor.

Ask a question

The contact for this apprenticeship is:

SMART TRAINING AND RECRUITMENT LIMITED

The reference code for this apprenticeship is VAC2000020657.

Apply now

Closes in 11 days (Tuesday 24 March 2026 at 11:59pm)