Administration Apprentice
APPROVED CARE AND SUPPORT LIMITED
Oswestry (SY11 2NU)
Closes in 19 days (Tuesday 31 March 2026 at 11:59pm)
Posted on 12 March 2026
Contents
Summary
We are looking for an individual to perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to our customers.
- Wage
-
£15,600 a year
Check minimum wage rates (opens in new tab)
Salary will be reviewed after 6 months following successful completion of agreed performance standards
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 08:30 - 17:00
37 hours 30 minutes a week
- Start date
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Friday 1 May 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To support the coordinator in scheduling care delivery
- To maintain the Organisation’s computer data base and word processing functions
- To organise computer files and to ensure their regular and timely back-up according to documented procedures, and with due regard to GDPR
- To answer the telephone and to manage calls from customers, staff and Social Services in a professional and courteous manner.
- To support the Organisation’s Quality Documentation System of policies, procedures and record forms, and to amendments or other changes to policies, procedures and care standards if requested
- To manage the Organisation’s service user / staff data base, inputting and amending data as appropriate
- To make drinks and keep workable areas clean and tidy.
- To adhere to health and safety in the work place following COSSH regulations where required
Where you'll work
14 Salop Road
Oswestry
SY11 2NU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SBC TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be provided on a hybrid basis. Attendance at SBC Training at their centre in Shrewsbury at the beginning of the course will be supplemented with on-line research and completion of tasks at the employers premises with regular contact from your appointed trainer
More training information
- SBC Training have been working with apprentices for more than 40 years and have a great deal of experience in providing training that supports people into full-time permanent employment
- The training is divided between small group training sessions at SBC Training premises and one to one support provided by your personally appointed trainer who will guide you through the course and prepare you for the final "end point assessments"
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
A clear DBS check will be required prior to the commencement of the role.
About this employer
Approved Care and Support are a private home care provider who support people living in their own home. We are a caring company.
We are looking for likeminded people to join our lovely team, with a positive outlook, which is needed even more so in this world we all live in today. If you have a passion to work in a caring environment and the motivation to help us achieve our ambitions we would love you to make an application.
http://www.approvedcareandsupport.co.uk (opens in new tab)
Company benefits
- Company uniform supplied
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Permanent employment could be offered to a successful apprentice, with the opportunity to develop their career further into finance or HR specialisms
Ask a question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
Dave Collins
dave.collins@sbc-training.co.uk
01743454810
The reference code for this apprenticeship is VAC2000020630.
Apply now
Closes in 19 days (Tuesday 31 March 2026 at 11:59pm)