IT Support Apprentice
CLARKSON EVANS LIMITED
Gloucestershire (GL2 9QL)
Closes in 18 days (Monday 30 March 2026 at 11:59pm)
Posted on 12 March 2026
Contents
Summary
To provide support and maintenance for the company’s IT systems, including the provision of desktop support to all business users.
- Wage
-
£19,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8.00am to 5.00pm, with an early finish on Fridays.
39 hours a week
- Start date
-
Monday 11 May 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your job duties will include:
- To provide 1st line, desk side and remote IT Support to all users
- To escalate IT issues to the IT manager and/or IT team where necessary
- Troubleshoot technical issues and escalate when needed
- Repairing IT equipment within the office
- Trouble shooting IT issues
- Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals
- Maintain endpoint securityTo complete internal user moves, including phones
- To create new users and disabling expired accounts in accordance with HR requirements
Where you'll work
Meteor Business Park
Cheltenham Road East
Gloucester
Gloucestershire
GL2 9QL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLOUCESTERSHIRE COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Information Communications Technician Apprenticeship Standard Level 3.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Initiative
About this employer
Our core business is providing electrical contracting and solar PV installation for new-build housing. From our 22 branches we typically wire over 24,000 homes a year nationwide. Around 950 people make up our team, including around 700 directly employed site-based staff. We pride ourselves on offering long-term career progression for roles across the business, with over 70% of our managers in technical roles having first joined us as apprentices.
After this apprenticeship
Potential position upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
GLOUCESTERSHIRE COLLEGE
Employer Training & Apprenticeships
apprenticeshipvacancies@gloscol.ac.uk
0345 155 2020
The reference code for this apprenticeship is VAC2000020628.
Apply now
Closes in 18 days (Monday 30 March 2026 at 11:59pm)