Apprentice Sales Negotiator

SMARTMOVE HOMES (DERBYSHIRE) LTD

RIPLEY (DE5 3AA)

Closes in 13 days (Wednesday 8 April 2026 at 11:59pm)

Posted on 25 March 2026

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Summary

A trainee role in estate agency. Learning the basics to develop into a registered role.

Wage

£16,432 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Commission available after probation

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday 8.30am until 5.30pm. Friday 8.30am until 5pm, Saturday 9.30am until 4pm, 1 in 3 however a day in the week will be given as a day off.

39 hours 30 minutes a week

Start date

Monday 27 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Confirming the office diary
  • Taking incoming phone calls
  • Printing brochures
  • Arranging keys
  • Printing off window cards
  • Arranging viewings
  • Taking part in morning meetings
  • Board audit
  • Key audit
  • Archiving
  • Attending viewings
  • Marketing updates
  • Supporting sales team with activities
  • General customer service

Where you'll work

1 HIGH STREET
RIPLEY
DE5 3AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DCG

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Essential qualifications

GCSE in:

  • English (grade 2/E or above or equivalent)
  • Maths (grade 2/E or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Ambitous
  • Hard working
  • Passionate
  • Caring
  • Empathetic
  • Friendly

Other requirements

You must be able to drive and have your own transport.

About this employer

We sell and rent properties, supporting landlords and vendors in the whole process/transaction.

 

Our business is a small family run estate agent. We have owned the business for nearly 9 years and have been top selling agent since 2018. Nicola & David have over 30 years of experience within the industry having worked for large corporate estate agents and small businesses. We are based in Ripley but cover the Amber Valley area.

http://www.smartmovehomes.co.uk (opens in new tab)

After this apprenticeship

Full-time sales role with chance for further progression.

Ask a question

The contact for this apprenticeship is:

DCG

Ali Harrison

ali.harrison@derby-college.ac.uk

07808205883

The reference code for this apprenticeship is VAC2000020626.

Apply now

Closes in 13 days (Wednesday 8 April 2026 at 11:59pm)