Apprentice Customer Service Practitioner - REF 14919

UPHOLSTERY2U LTD

LANCASHIRE (BB9 5EG)

Closes on Thursday 11 June 2026

Posted on 11 March 2026

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Summary

Upholstery2u in Nelson are recruiting for an Apprentice Customer Service Practitioner. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 16 months.

Wage

£16,380 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:00 (Early finish on a Friday at 15:00), 1 hour lunch.

35 hours a week

Start date

Thursday 18 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Using our CRM system, maintain accurate stock levels in line with thresholds
  • Monitor and manage stock levels across: Upholsterers’ vans, Workshop inventory
  • Working on KPI's
  • Dealing with customers internally and externally
  • Proactively ensure upholsterers have the correct materials to complete jobs
  • Audits and reconcile discrepancies using the internal system
  • Stock movements are accurately recorded in the system
  • Track and allocate materials to jobs
  • Record usage and movements
  • Ensure all data is kept up to date and accurate at all times
  • Problem solving
  • Order customisation logos from suppliers and delegate to upholsterer
  • Act as a key link between operations

Where you'll work

NORTHLIGHT PARADE
BRIERFIELD
NELSON
LANCASHIRE
BB9 5EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH LANCS. TRAINING GROUP CIC

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Functional Skills
  • Work Based Learning
  • Customer Service Level 2

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Friendly & approachable
  • Confident on the Phone
  • Positive attitude
  • Willing to Learn
  • Pride in Work
  • Reliable
  • Time Keeping

About this employer

Offering professional reupholstery services designed to meet the unique needs of businesses across various sectors.
With both mobile and in-house options, we deliver high-quality, durable results with minimal disruption to your operations.

After this apprenticeship

Progression onto full time employment.

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP CIC

Recruitment

recruitment@nltg.co.uk

01254395355

The reference code for this apprenticeship is VAC2000020613.

Apply now

Closes on Thursday 11 June 2026

After signing in, you’ll apply for this apprenticeship on the company's website.