ICT Implementation Apprentice

VOLKERSERVICES LIMITED

Hertfordshire (EN11 9BX)

Closes on Thursday 30 April 2026

Posted on 11 March 2026

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Summary

Kick‑start your career in ICT and digital change.

Reporting into our ICT Business Change Manager and our ICT Change Lead, you’ll support our ICT Business Change team in rolling out new systems, driving user adoption, and developing from admin support into training delivery and stakeholder engagement.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Training course
Learning and development practitioner (level 3)
Hours
Monday - Friday, 8.00am - 5.00pm

40 hours a week

Start date

Monday 18 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Training & LMS Administration:

  • Set up and manage courses and classes in iLearn
  • Book training rooms, coordinate attendees and arrange logistics

Grow into training delivery:

  • Co‑facilitate training sessions alongside experienced trainers
  • Lead role‑based training with growing independence
  • Troubleshoot user issues, provide follow up support and update learning materials

Support system implementations:

  • Help plan and deliver training and implementation activities across the business
  • Track user adoption and suggest improvements
  • Provide ongoing site support

Where you'll work

Hertford Road
Hoddesdon
Hertfordshire
EN11 9BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Training course

Learning and development practitioner (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Identification of training/learning needs: Identify and analyse learning needs: establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation. This may include the needs of the staff impacted by the move to a net carbon zero economy by 2050 and the requirements for a just transition.
  • Identification of training/learning needs: Use sound questioning and active listening skills to understand requirements and establish root causes i.e. establishing that it really is a learning/training need, before developing L&D solutions.
  • Identification of training/learning needs: Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.
  • Identification of training/learning needs: Use effective analytical skills to seek out and analyse information.
  • Identification of training/learning needs: Take ownership through to resolution, escalating complex situations as appropriate
  • Training/Learning design: Design, construct and structure training / learning resources to meet a variety of needs, which will include:
  • Training/Learning design: Research of delivery options and resources including digital / online / blended solutions (including identifying existing resources)
  • Training/Learning design: Planning programmes / sessions / modules
  • Training/Learning design: Selecting appropriate delivery methods
  • Training/Learning design: Designing creative, engaging, appropriate, and inclusive learning activities (could be e-learning, digital collaboration, group sessions, blended etc.)
  • Training/Learning design: Developing materials and resources to support learning.
  • Training/Learning delivery: Confidently engage all learners in structured learner-centered training, primarily of ‘content-driven’ training resources.
  • Training/Learning delivery: Plan, organise and prepare for a training/learning event/intervention in a timely fashion
  • Training/Learning delivery: Interact with learners of varying abilities, using a broad range of techniques and carefully planned and executed questioning techniques.
  • Training/Learning delivery: Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate.
  • Training/Learning delivery: Monitor a learner’s progress and deliver motivational and developmental feedback.
  • Training/Learning delivery: Manage participation, attitudes and behaviours to reach learning objectives.
  • Training/Learning delivery: Use effective coaching skills to enable learners to achieve learning objectives.
  • Evaluation: Evaluate the impact of learning solutions - measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.
  • Evaluation: Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.
  • Evaluation: Apply techniques to analyse the impact of training from learners’ experience.
  • Communication and Interpersonal: Communicate and influence through a range of media e.g. phone, face-to-face, email, online / virtual, adapting their style to their audience.
  • Communication and Interpersonal: Build trust and sound relationships with customers/learners/colleagues.
  • Communication and Interpersonal: Handle conflict and sensitive situations professionally and confidentially.
  • Teamwork and Collaboration: Consistently support colleagues / collaborate within the team and L&D to achieve results.
  • Teamwork and Collaboration: Build and maintain strong working relationships with others in the L&D team, HR and the wider business as required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative

Other requirements

Full UK driving licence (travel to sites will be required)

About this employer

VolkerWessels UK is a leading multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. The company employs around 4,000 staff across the country and brings together best practice through five business units: VolkerFitzpatrick, VolkerRail, VolkerStevin, VolkerHighways and VolkerLaser. These business units each have a long and successful heritage built on delivering quality and bespoke projects as well as providing specialist skills, plant and equipment. Our success is founded on our ability to deliver in challenging environments and regularly winning repeat business from established clients.

https://www.volkerwessels.co.uk/en (opens in new tab)

Company benefits

  • Competitive salary
  • Competitive annual leave and an additional day off on your birthday
  • Option to buy additional annual leave
  • Private medical care
  • Pension
  • Mental health support

After this apprenticeship

  • Higher level apprenticeship is an option on successful completion of this programme

Ask a question

The contact for this apprenticeship is:

BABINGTON BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000020600.

Apply now

Closes on Thursday 30 April 2026

After signing in, you’ll apply for this apprenticeship on the company's website.