Service Operations Coordinator Apprentice
TOP FREEZE LTD
LONDON (E13 0PU)
Closes in 21 days (Saturday 4 April 2026 at 11:59pm)
Posted on 11 March 2026
Contents
Summary
Operations & Field Service Coordinator will be responsible for logging bookings, managing engineer schedules, handling recalls and refunds, sending reports, monitoring engineer performance, booking meetings, to ensure smooth daily operations.
- Wage
-
£18,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9:30 am to 6.00pm, with 30 minutes break.
40 hours a week
- Start date
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Sunday 5 April 2026
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Support the day-to-day running of service operations by coordinating engineers, tracking job progress, and ensuring tasks are completed on time. Handle service issues, maintain accurate system records, produce reports, and liaise between engineers and management. Work closely with the Director to help monitor operations, organise meetings, and maintain efficient workflows across the business.
Where you'll work
46 PLASHET ROAD
PLAISTOW
LONDON
E13 0PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Standard
- Work Based Training
- Regular Monthly Tutor/Assessor Sessions
- Functional Skills Training (if required)
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
Other requirements
- Strong organisational and administrative skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Good attention to detail and accuracy
- Problem-solving and decision-making ability
- Confident using computer systems and different portals
- Ability to coordinate schedules and manage reports efficiently
- Highly organised and reliable
- Strong attention to detail
- Proactive and able to take initiative
- Good problem-solving mindset
- Confident communicator
- Ability to work well under pressure
- Team player with a positive attitude
- Professional and responsible
- Able to work independently and manage priorities
About this employer
At Top Freeze, we don’t just fix appliances — we build lasting relationships with our customers through reliable service, expert solutions, and genuine care. For over two decades, we’ve been the go-to name for appliance repairs, maintenance, and sales across every corner of London.
What started as a small family-run business has evolved into a thriving company known for its quality and trustworthiness. Today, our team of over 20 dedicated professionals includes skilled engineers with 50+ years of combined experience, responsive admin staff, and proactive managers — all committed to delivering exceptional service and getting the job done right.
After this apprenticeship
Opportunity to progress into a Senior Operations or Service Coordinator role.
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Linsay Marie Narborough
linsay.narborough@intecbusinesscolleges.co.uk
01788514276
The reference code for this apprenticeship is VAC2000020591.
Apply now
Closes in 21 days (Saturday 4 April 2026 at 11:59pm)