Junior Administration Apprentice
1ST LINE DEFENCE LTD
HODDESDON (EN11 0EX)
Closes in 26 days (Friday 10 April 2026 at 11:59pm)
Posted on 12 March 2026
Contents
Summary
To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.
- Wage
-
£14,560 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
35 hours a week
- Start date
-
Monday 27 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Managing office stationery, general supplies and consumables.
- Assisting with asset monitoring and organisation.
- Distributing/scanning mail.
- Using the digital filing process to update electronic filing systems.
- Exposure to the sales department and using a bespoke CRM system.
- Working on live projects and liaising with field staff and clients as required.
- Answering and screening telephone calls.
- Answering queries in department mailboxes and troubleshooting where required.
- Assisting with team projects, business organisation, continuity and improving company-wide processes.
- Arranging contractors for facilities management.
- Supporting the completion of business critical customer questionnaires.
- Other ad-hoc tasks as required.
Where you'll work
UNIT 3
MAPLE PARK
ESSEX ROAD
HODDESDON
EN11 0EX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HERTFORD REGIONAL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Working towards completing Level 3 Business Administration Apprenticeship Standard. Work based learning with attendance at Hertford Regional College (Broxbourne campus) once per month for teaching sessions with Assessor.
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Adaptability
- Motivated to learn
About this employer
1st Line Defence is one of the leading unexploded ordnance (UXO) risk mitigation companies in UK. We are dedicated to delivering solutions to deal with aerial-delivered unexploded bombs (UXBs) from both WWI and WWII, as well as UXO related to historical land use by the military.
Our services range from early-stage desktop risk assessments through to UXO support to construction projects, site investigation and offshore works. We are passionate about providing services with a friendly, open and ethical approach. With headquarters in Hoddesdon, Hertfordshire, we operate across the UK and undertake projects overseas.
After this apprenticeship
There will be opportunities for progression and a permanent position subject to performance.
Ask a question
The contact for this apprenticeship is:
HERTFORD REGIONAL COLLEGE
The Apprenticeship Team
apprenticeship@hrc.ac.uk
01992411572
The reference code for this apprenticeship is VAC2000020498.
Apply now
Closes in 26 days (Friday 10 April 2026 at 11:59pm)