Apprentice IT and Telephony Technician
Aspect Voice
CONSETT (DH8 6BP)
Closes in 11 days (Wednesday 25 March 2026 at 11:59pm)
Posted on 13 March 2026
Contents
Summary
We are looking for a motivated apprentice to join our telecommunications team. This is a great opportunity to start a career in IT and business communications. You will gain hands-on experience installing, configuring and supporting telephony and network systems, with training in cloud telephony, VoIP and network installation.
- Wage
-
£16,848 a year
Check minimum wage rates (opens in new tab)
£16,848 Per Year (36 paid hours per week £9ph)
- Training course
- Information communications technician (level 3)
- Hours
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Monday - Thursday, 9.00am - 5.15pm & Friday, 9.00am - 5.00pm.
36 hours a week
- Start date
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Monday 30 March 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As part of the role, you will:
- Assist with the installation of cloud and on-premises business telephony systems at customer premises
- Support the installation of network cabling infrastructure including CAT6 and CAT6a systems
- Help install and configure wireless networking solutions for business customers
- Assist with the activation and programming of cloud and VoIP telephony services
- Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services
- Carry out remote programming and configuration changes to customer systems
- Liaise with field engineers to ensure the ticketing and service system is kept up to date
- Communicate with customers to provide updates on service requests and ongoing projects
- Work with suppliers regarding equipment orders and service requests
- Support the sales team by researching products and services
- Assist with general administration tasks within the service team
Where you'll work
OFFICE 9
DERWENT BUS CTRE
DERWENTSIDE BUSINESS PARK
CONSETT
DH8 6BP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERWENTSIDE COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- The apprenticeship standard will be completed fully within the workplace, giving you hands-on experience with modern business telephony and networking technology
- You will receive training from experienced engineers in a real working environment, with exposure to both office-based support and on-site installations
- On completion, you will achieve a recognised apprenticeship qualification
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- ICT (grade 4/C)
- Math (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
- A proactive “can-do” approach
- Strong timekeeping
About this employer
Aspect Voice is a telecommunications provider based in Consett, County Durham, delivering tailored communication solutions to businesses across the UK. Established in 2003, the company specialises in IP telephone systems, cloud telephony, connectivity and network infrastructure. Aspect Voice works closely with organisations to design, install and support reliable communication systems that improve efficiency and customer engagement. With a strong reputation for customer service, the company focuses on long-term partnerships and responsive technical support. Their experienced team of engineers and communication specialists provide end-to-end solutions to meet the evolving needs of modern businesses.
After this apprenticeship
- Full-time apprenticeship with long-term career opportunity
Ask a question
The contact for this apprenticeship is:
DERWENTSIDE COLLEGE
Apprenticeship Recruitment Team
apprenticeships@derwentside.ac.uk
The reference code for this apprenticeship is VAC2000020447.
Apply now
Closes in 11 days (Wednesday 25 March 2026 at 11:59pm)