Business Administrator Apprenticeship

STRATFORD ENERGY SOLUTIONS LTD

STARTFORD UPON AVON (CV37 0HR)

Closes in 14 days (Friday 27 March 2026)

Posted on 11 March 2026

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Summary

We are looking for a highly organised and proactive Administrative Support Representative to join our dynamic and growing team. This role is key in supporting both our Sales and Operations Departments, helping to ensure smooth day-to-day operations and delivering an excellent level of customer service. 

Wage

£14,560 a year

Check minimum wage rates (opens in new tab)

We're a National Living Wage employer so after 1st year they will be put on the NLW that is in effect from that time. 
There is also department and company bonus schemes in place that the apprentice will participate in. 

Training course
Business administrator (level 3)
Hours
9:00 – 5:00 with an hour for lunch, 35 hours per week, office-based.

35 hours a week

Start date

Monday 13 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities: 

  • Handling incoming and outgoing calls
  • Managing customer enquiries in a professional and timely manner 
  • Filtering, processing, and responding to incoming emails and enquiries 
    Supporting installation preparation, including: 
  • Preparing site survey documentation 
  • Collating and preparing installation paperwork 
  • Preparing customer documentation 
  • Invoicing customers 
  • Keeping customers informed of installation schedules and updates 
  • Submitting and managing DNO applications with network operators 
  • Collaborating with and maintaining strong relationships with key internal and external stakeholders 
  • Sustaining accurate and up-to-date records within the CRM system

Skills & Experience:

  • Strong written and verbal communication skills 
  • Excellent organisational skills with a high level of attention to detail 
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook) 
  • Ability to work effectively as part of a team while managing multiple tasks
  • A proactive, reliable, and customer-focused approach 

This is an excellent opportunity for someone looking to develop their administrative career within a supportive and fast-paced environment. 

Where you'll work

UNIT3
1 AVENUE FARM INDUSTRIAL EST
STARTFORD UPON AVON
CV37 0HR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be provided by Solihull College, and an assessor will be allocated to support you. Coaching in the workplace, on teams, as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a portfolio of evidence and a project report for this level 3 apprenticeship in Business Administration.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Based in Stratford-upon-Avon since 2010, is a specialist installer of premium solar PV systems, battery storage, and EV chargers for residential and commercial clients across the UK. With over 15 years of experience and 3,000+ installations, they offer bespoke designs using high-quality components to achieve 80-98% energy bill savings 

http://www.stratfordenergy.co.uk (opens in new tab)

Company benefits

22 days holiday, birthday leave, and healthcash plan.

After this apprenticeship

They will be able to progress within our Sales and Operations Team as the company grows.

Ask a question

The contact for this apprenticeship is:

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Scott Dalziel

Scott.Dalziel@Solihull.ac.uk

01216787181

The reference code for this apprenticeship is VAC2000020424.

Apply now

Closes in 14 days (Friday 27 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.