IT Technician Apprentice (Level 3)

Wise Origin

Norwich (NR8 6HP)

Closes in 15 days (Friday 27 March 2026 at 11:59pm)

Posted on 11 March 2026

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Summary

We are building a collaborative family of schools. All have a relentless drive to challenge, develop and innovate to ensure that what they provide enables young people to become successful learners, confident individuals and responsible citizens. 

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm.

37 hours a week

Start date

Monday 13 April 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Learning Trust.

The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.

You will be based at Taverham High School for the most part, but you may be required to work at other locations.

What You’ll Be Doing:

  • Resolving IT issues and service requests via the central helpdesk
  • Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
  • Managing user access to school systems and networks
  • Supporting cybersecurity and compliance with GDPR and data protection laws
  • Assisting staff and students with IT-related queries and training
  • Contributing to IT projects and supporting system upgrades
  • Maintenance and Support of Trust IT Network
  • Installation of hardware and software on workstations
  • Setting up new users onto the network and online services
  • Remove users from these systems when they have left the school
  • Setting up, checking and packing away sets of iPads, laptops, etc. when booked
  • Setting up new equipment
  • Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
  • Security marking and keeping an inventory of equipment
  • As part of the IT Support team, they maintain networking infrastructure, including all Wi-Fi, switches, servers and associated devices
  • Identify and inform areas that will improve school IT security
  • Provide on-the-ground technical support for implementing project activities
  • Contribute to the project goals and objectives
  • Complete individual project tasks within the expected time frame
  • Collaborate with other team members
  • Communicate with the IT manager about roadblocks

Audio Visual:

  • To set up audio/visual equipment as required by teaching staff and to take appropriate action with regard to wiping off material
  • To closely monitor the use of audio/visual materials and equipment, and reclaim after use
  • To ensure that all resources are secure at all times when not in use
  • To demonstrate the use of audio/visual and other resources and to assist students and staff in accessing the information required
  • To set up audio/visual equipment for assemblies, working with the relevant staff and students for each event
  • Film and/or broadcast events (staff training, in-house school productions, PE exams, for example) and edit the videos to requirements
  • To assist with maintaining and erecting staging, sound and AV equipment as and when required
  • To be responsible for the production of audio/visual materials for both internal and external uses for the promotion of/use by the school
  • Ensure that Copyright Licencing Authority guidelines are adhered to
  • Assist staff on correct network procedures and use of new software
  • Assist where necessary with the IT provision across Enrich Learning Trust
  • To attend on up to five agreed and specific evening events, to provide technical support
  • To have due regard for safeguarding and promoting the welfare of children
  • To maintain staff and pupil confidentiality
  • Assist in cyber incident response

Where you'll work

Beech Avenue
Taverham
Norwich
NR8 6HP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING FOR FUTURES LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade (Grade A-C or 4-9))

Desirable qualifications

BTEC in:

IT (grade Pass or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Organisation skills
  • Administrative skills
  • Knowledge of Networks
  • Knowledge of Active Directory
  • MS Office
  • Experience in installs/upgrade
  • Building/maintaining hardware
  • Time Management

Other requirements

  • Must have a driving licence with access to your own vehicle
  • Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'
  • The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance

About this employer

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Company benefits

  • Eligible for an NUS card, apprenticeship travel discounts, and special rates
  • Regular pay rise after 12 months, prizes, and vouchers for Apprentice of the Month!

After this apprenticeship

  • Potential full-time employment for the right candidate upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

LEARNING FOR FUTURES LTD

The reference code for this apprenticeship is VAC2000020330.

Apply now

Closes in 15 days (Friday 27 March 2026 at 11:59pm)