Payroll Apprentice
DCS PAYROLL AGENCY NE LTD
SUNDERLAND (SR4 7YE)
Closes in 13 days (Wednesday 25 March 2026 at 11:59pm)
Posted on 11 March 2026
Contents
Summary
Training in processing payrolls for various sized clients. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
Pension scheme and Healthcare scheme
- Training course
- Payroll administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Wednesday 1 April 2026
- Duration
-
1 year 8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Business and Customer Awareness
- Payroll Core
- Pensions
- Technical Payroll
- Regulations and Compliance
- Systems and Processes
- Planning and Prioritisation
- Analysis skills
- Using Systems and Processes
- Producing Quality and Accurate Information and Reports
Where you'll work
181 HYLTON ROAD
SUNDERLAND
SR4 7YE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Payroll administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
Training schedule
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (20 months including endpoint assessment)
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
We are an employee ownership Trust so the staff run the business you can join this after 1 years service benefits are annual bonuses
After this apprenticeship
- Full Time permanent position
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC2000020328.
Apply now
Closes in 13 days (Wednesday 25 March 2026 at 11:59pm)