Payroll Apprentice

HISTORIC ROYAL PALACES

East Molesey (KT8 9AU)

Closes on Thursday 7 May 2026

Posted on 11 March 2026

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Summary

We are recruiting for a Payroll Apprentice at Hampton Court Palace, giving you a fantastic opportunity to grow your skills whilst working at the beautiful Hampton Court Palace.

 

Wage

£24,177 a year

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Training course
Payroll administrator (level 3)
Hours
Monday - Friday, between 9.00am - 5.00pm.

36 hours a week

Start date

Tuesday 1 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will involve assisting the Payroll Manager in monitoring safety enquiries, including supporting monthly payroll & processing all starters and leavers. This role will require you to communicate effectively with your colleagues and managers.

Whilst studying towards your apprenticeship you will also:

  • Support in processing monthly payroll for employees
  • Support in processing all starters, leavers, contract changes
  • Support in the administration of benefits, including Pension, Childcare Vouchers, Cycle to Work, Salary Exchange, Salary Finance and Season Ticket Loans)
  • Support for manual payroll calculations
  • Support for calculating SMP, SSP, Company Sick Pay
  • Support for the end of year documents (P60 & PSA)
  • Deal effectively and efficiently with employee and line manager enquiries on remuneration and employee benefits
  • Support in generating monthly reports on payroll expenditure for the Finance Department
  • Assist in any other ad-hoc payroll duties as required by the business
  • Monitor generic email accounts daily, resolve payroll queries as they arise within the timeframe
  • Ensure compliance with current legislation as well as statutory requirements 

Where you'll work

Historic Royal Palaces
Hampton Court Palace
East Molesey
KT8 9AU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KAPLAN FINANCIAL LIMITED

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Non judgemental

About this employer

Historic Royal Palaces (HRP) is a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.

After this apprenticeship

  • The Payroll apprenticeship is a fantastic 1st step into a career in payroll and HR finance

Ask a question

The contact for this apprenticeship is:

KAPLAN FINANCIAL LIMITED

The reference code for this apprenticeship is VAC2000020314.

Apply now

Closes on Thursday 7 May 2026

After signing in, you’ll apply for this apprenticeship on the company's website.