IT Support Services Apprentice

HEXCEL COMPOSITES LTD

Cambridge (CB22 4QB)

Closes in 17 days (Sunday 29 March 2026)

Posted on 11 March 2026

---

Summary

Hexcel is currently seeking an IT Support Services Apprentice for our Duxford, UK location. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centres around the globe. Become a part of the “strength within.”

• Wage:

  £26,520 a year

  Check minimum wage rates (opens in new tab)

  Possible salary increases each January

  Possible bonus each year ranging between 1-10%

• Training course: Information communications technician (level 3)
• Hours: Monday to Friday, 9am to 5pm

  37 hours 30 minutes a week

• Start date:

  Monday 30 March 2026

• Duration:

  1 year 10 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The selected individual will be responsible for but not limited to the following obligations:

• Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate.
• Set-up and install new PC hardware / software, in accordance with recognised procedures and standards.
• Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.
• Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.
• Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.
• Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.
• Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled.
• Provide administrative duties as required by the department.

Entry requirements:

• Exceptional customer service skills.
• Solid IT troubleshooting skills.
• Ability to work well in a team environment across multiple countries/regions.
• Good oral and written communications skills and the ability to work under minimal supervision. Ability to develop, maintain, and promote strong internal and external relationships.
• Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology.
• Experience in Microsoft applications (Excel, Word, PowerPoint)
• Conducting research via internet.
• Ability to prioritize tasks and efficiently manage time.
• Ability to exercise good judgment and effectiveness in working with a high performing team.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to respond effectively to inquiries or complaints.
• Candidates must be eligible to work in the country where the position is based.

Where you'll work

Ickleton Road
Duxford
Cambridge
CB22 4QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE DEVELOPMENT MANAGER LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3 Apprenticeship Standard:  

The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

This is a Level 3 qualification.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Logical
• Initiative
• Non judgemental
• Patience

Other requirements

Must be able to drive due to office location.

About this employer

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fibre, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts.

Company benefits

• Option to join private medical
• Enhanced pension scheme
• £16 meal subsidy for onsite restaurant monthly
• Employee Assistance Programme
• Employee Shares Purchase after 6 months employment
• Flexi policy

After this apprenticeship

The opportunity to progress within the company.

Ask a question

The contact for this apprenticeship is:

THE DEVELOPMENT MANAGER LTD

The reference code for this apprenticeship is VAC2000020300.

Apply now

Closes in 17 days (Sunday 29 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.