Cineworld Team Member Apprentice
Cineworld - Ipswich
Cardinal Park, 11 Grafton Way (IP1 1AX)
Closes on Monday 13 April 2026
Posted on 10 March 2026
Contents
Summary
At Cineworld, we want you to be part of our open and lively environment, where every employee can make a contribution. If you have a passion for customer service and would like to join the Cineworld Team, Apply now!
- Wage
-
£13,910 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Sunday, Shift work. Exact shift to be confirmed.
25 hours a week
- Start date
-
Monday 20 April 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Cineworld is looking for enthusiastic and customer-focused Team Members to join our team at our cinema in Ipswich.
This is an exciting opportunity to work in a fast-paced entertainment environment where you will help deliver an outstanding cinema experience for every customer.
Cineworld Ipswich are recruiting for Team Members!
As a Team Member, you'll be responsible for making sure every customer has an unrivalled cinema experience. You'll be out there as the face of Cineworld, meeting, greeting and providing a superior standard of service to our customers in the various offer areas. Whether selling tickets, selling freshly prepared popcorn or showing people to their seats, you and your team mates will ensure everyone has a great time in a safe and clean environment.
Responsibilities include, but are not limited to:
- Cash handling
- Food handling (Including stock management and replenishment)
- Cleaning
- Heavy lifting
- Compliance with Health and Safety Regulations
- Increasing sales
- Maintaining standards
- Following Policies and Procedures
- Dealing face to face with large groups of people
In return for your hard work and commitment, Free movies, Free popcorn and drink are just a few of the benefits we offer*. Not only may you be able to see films before they're open to the public, you will also be eligible for the Cineworld Premiere Pass which entitles you and a guest complimentary cinema visits and discounts on food and drink, so you can all enjoy a night at the movies on us!
Cineworld Cinemas offers a wide variety of benefits*; all employees are entitled to 28 days holiday per year, and you may also want to join our contributory pension scheme, cash back healthcare plan and eye care scheme.
In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes! At Cineworld we review our benefits on a regular basis and there are lots more rewards to come!
If you're friendly, approachable and willing to work hard, this is definitely the right role for you.
*Terms and conditions apply to some benefits."
Where you'll work
Cardinal Park, 11 Grafton Way
IP1 1AX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
Other requirements
- Due to the nature of the industry, shift patterns will include evenings, weekends and late nights
- You will need to have a fully flexible approach
- We are looking for team members, available Friday after 17:00 and between 08:00 - 03:00 Saturday & Sunday
About this employer
Cineworld Group plc was founded in 1995 and is now one of the leading cinema groups in Europe. Originally a private company, it re-registered as a public company in May 2006 and listed on the London Stock Exchange in May 2007. Currently, Cineworld Group plc is the only quoted UK cinema business. Cineworld's acquisition of Regal Entertainment Group has created the second largest cinema business in the world (by number of screens). Cineworld currently operates in the UK, Ireland, Poland, the Czec
After this apprenticeship
- Ongoing learning and development opportunities
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC2000020285.
Apply now
Closes on Monday 13 April 2026
After signing in, you’ll apply for this apprenticeship on the company's website.