Office Administrator Apprentice

DST & FAMILY LTD

Anglesey Road (DE14 3NT)

Closes in 14 days (Thursday 26 March 2026)

Posted on 10 March 2026

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Summary

An Exciting opportunity has become available at Driver Hire Burton, your tasks will involve Taking inbound and outbound calls from existing and prospect clients as well as candidates. You will also be registering new candidates via online and in the office. Accurately filing paperwork away checking licences and right to work in the UK documents.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 08:30-16:00

37 hours 30 minutes a week

Start date

Tuesday 5 May 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice at Driver Hire Burton, your day-to-day responsibilities will include:

• Taking calls/making calls
• Client/candidate management
• Updating social media platforms and managing social media platforms as well as creating original context. Plus other tasks that are required to be completed.

Where you'll work

Suit 15
Anglesey Road
DE14 3NT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURTON AND SOUTH DERBYSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release.  The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working
  • Time-Management

Other requirements

Driving licence would be advantageous but not essential. Once probation period is completed there may be an increase in pay.

About this employer

Driver is the UK’s largest specialist transport and logistics recruitment company, supplying driving & logistics staff to organisations nationwide.

After this apprenticeship

There is a possibility of a full time position once the apprenticeship has completed.

Ask a question

The contact for this apprenticeship is:

BURTON AND SOUTH DERBYSHIRE COLLEGE

The reference code for this apprenticeship is VAC2000020243.

Apply now

Closes in 14 days (Thursday 26 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.