Customer Service Apprentice

T & J T BARTON(BOTTLERS)LTD

WIGAN (WN4 8AH)

Closes in 10 days (Monday 23 March 2026 at 11:59pm)

Posted on 11 March 2026

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Summary

Seeking an enthusiastic, motivated individual to join our team as a customer service apprentice. Assisting with day-to-day operations while completing your qualification. This is a fantastic opportunity to gain hands-on experience in a busy, customer facing environment, all while being part of an established and successful company.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.00pm. 30 minutes lunch. Working one Saturday a month. Saturdays normally finish about 2:30pm, but a full day is credited, getting paid for it or a day in lieu.

40 hours a week

Start date

Friday 27 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Taking orders over the phone and by email
  • Resolving customer queries by phone and email
  • Accurately entering orders on the system
  • Helping resolve stock issues

Where you'll work

POTTERS FARM
BRYN ROAD
ASHTON IN MAKERFIELD
WIGAN
WN4 8AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIGAN AND LEIGH COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Service Practitioner Apprenticeship standard
  • Training will be delivered by Wigan and Leigh College 

Requirements

Essential qualifications

GCSE in:

  • English (grade 3)
  • Math (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Bartons is a national, family run, wholesaler of beer, wines and spirits. As we expand we are looking to add a customer service apprentice to our head office team in Wigan. We pride ourselves on our team-oriented approach and are excited to bring on an apprentice who shares our passion for both the industry and professional development.  

After this apprenticeship

  • On successful completion of the apprenticeship we hope to offer the right candidate a full-time position

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

Gabriella

g.may@wigan-leigh.ac.uk

The reference code for this apprenticeship is VAC2000020215.

Apply now

Closes in 10 days (Monday 23 March 2026 at 11:59pm)