Bookings Administrator Apprentice
CHICHESTER COMMUNITY DEVELOPMENT TRUST
West Sussex (PO19 6BZ)
Closes in 13 days (Monday 23 March 2026 at 11:59pm)
Posted on 9 March 2026
Contents
Summary
A fantastic opportunity to join the passionate, close knit team at Chichester Community Development Trust as a Bookings Administrator Apprentice. Suited to a self-starter able to take the lead on managing the enquiries and bookings for the Trust’s vibrant community spaces, while working towards your Business Administrator Level 3 Apprenticeship.
- Wage
-
£12,480 a year
Check minimum wage rates (opens in new tab)
Annual
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday – 6 hours between 9.00am - 5.00pm, with a 6-hour study period for remote learning. Occasional weekends and evenings may be required if needed to manage an event.
30 hours a week
- Start date
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Monday 4 May 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you will be doing:
Chichester Community Development Trust is seeking an organised and friendly Bookings Administrator to manage enquiries and bookings for its community spaces. The role supports community groups, businesses and residents using its venues and helps ensure bookings and events run smoothly from enquiry to delivery.
Key tasks include:
- Responding to booking enquiries by email and phone
- Showing hirers the spaces
- Checking availability and processing bookings
- Issuing booking confirmations and hire information
- Ensuring payments and deposits are received
- Updating booking systems and maintaining accurate records
- Liaising with venue staff to share booking details
- Helping to set up and support events when required
- Working alongside volunteers during community activities
- Providing excellent customer service to hirers
- Supporting the team with general administrative tasks
- Ensure hirers and the teams at the venue receive clear information before their event
Who you will be:
- A self-starter with the ability to work on their own initiative without constant supervision
- The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage multiple enquiries efficiently while providing a high standard of customer service
- Comfortable being out in the spaces meeting and greeting customers, handling potential issues to ensure the spaces are enjoyable for everyone
- Experience in dealing with people in a varied multi-task environment
Where you'll work
The Water Tower
Bloomfield Drive
Chichester
West Sussex
PO19 6BZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHICHESTER COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship
- On the job training and mentoring with experienced colleagues
Requirements
Desirable qualifications
GCSE in:
- Maths (grade 9-4)
- English (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Excellent communication
- Strong organizational skills
- Good time management
- Attention to detail
- Good numeracy
- IT Literate
- MS Office
- Used to booking systems
- Problem solving skills
- Manage last-minute changes
- Friendly
- Professional
- Customer focused
- Works collaboratively
- Flexible
- Team player
- Positive
- Can-do attitude
- Enthusiastic
- Approachable
- Adaptable Reliable
- Patient and calm
Other requirements
What you need to know:
- This Level 3 qualification is an 18-month apprenticeship plus a 3-month end point assessment
- To apply you must have lived in the UK for a minimum of 3 years before the start date of the apprenticeship learning and have authorisation to work in the UK
- You cannot apply if you already have a qualification equal to or higher than the apprenticeship standard being studied
- You can apply if you have a higher qualification than the apprenticeship standard in an unrelated subject
- Driving license is not required for the role, although there is free parking whilst on site
- The role may involve visiting more than 1 location across our spaces
- Some flexibility in working hours to support evening or weekend events
- Applicants should be comfortable working alongside volunteers and supporting a variety of community activities
- Applicants from other customer facing industries would be considered provided they have the abilities and qualifications required
About this employer
Chichester Community Development Trust helps communities to create bright futures. We own and manage community buildings and land, safeguarding these important spaces for community use. They are ready for business and create local opportunities and people are at their heart. They take the communities point of view, providing leadership, support and encouragement for community groups so local people feel empowered to improve their own lives.
After this apprenticeship
Subject to funding, this role is expected to become permanent on the successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
CHICHESTER COLLEGE GROUP
The reference code for this apprenticeship is VAC2000020074.
Apply now
Closes in 13 days (Monday 23 March 2026 at 11:59pm)