Apprentice IT Solutions Technician
Travel Innovation Group
Ellesmere Port (CH65 9HQ)
Closes in 27 days (Monday 6 April 2026 at 11:59pm)
Posted on 9 March 2026
Contents
Summary
Become an IT Product Expert ensuring all runs smoothly for a travel tech giant which has offices all round the globe. There’s a £1,000 bonus on offer too, following successful completion of year one of the apprenticeship programme.
- Wage
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£20,000 a year
Check minimum wage rates (opens in new tab)
The first year of your apprenticeship you’ll be paid £20,000 rising to national minimum wage until completion of apprenticeship. Incentive bonus in addition to your salary on completion of 1st year of your apprenticeship.
- Training course
- IT solutions technician (level 3)
- Hours
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Monday- Friday between the hours of 08:00– 19:00 (to be determined by manager)
37 hours 30 minutes a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
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3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The core focus of this role will be to support our Products and the evolution of our travel systems, from understanding and collating business requirements through to production delivery and support. Tasks & responsibilities include:
- Understand customer businesses and our operational departments as to how they use our products
- Be recognised as a subject matter expert and provide support to internal & external teams on designated products and systems
- Collate and document business requirements working closely with internal stakeholder departments
- Work with operational teams to understand key business areas for improvement and automation
- Review and analyse Product & System specifications
- Using knowledge gained, recommend platform enhancement opportunities to reduce offline activity or improve process
- Support product roadmap delivery based on business wide priorities
- Report product defects to development teams and communicate known issues to Product stakeholders
- Design and create test scripts for manual execution
- Execute test scripts, reviewing, and communicating results
- UAT validation for new functionality, product defect resolution and version updates
- Investigate test case failures, including Grafana, JSON & XML file review
- Conduct overall platform regression testing
- Contribute to our Support Centre knowledge base articles and Customer portals to further internal and external knowledge transfer
- Investigate and escalate any reports of platform or major functionality outages
- Support with onboarding and user setup
Where you'll work
World House
Lloyd Drive
Ellesmere Port
CH65 9HQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESHIRE COLLEGE SOUTH AND WEST
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as an IT Solutions Technician. This training will be structured and delivered by Cheshire College– South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and maths you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Analytical skills
- Time management skills
About this employer
We’re the foundation brand bringing together our three companies, Lime, Calrom & Aviate, all with unique services to the travel trade. This position sits in Lime & Aviate – here’s a little more on each brand’s speciality: Lime are the British Airways experts, providing the airline’s best fares to the travel industry with a number of unique benefits. Aviate was founded in 2009 with the purpose of offering the best flight content to tour operators. They now encompass multiple brands with a broad offering, all with their customers in mind. This role sits within our team of Product experts who act as the gateway between our client facing brands and our development company Calrom. We’re responsible for our Travel Systems products; including identifying business requirements, scoping, change management, defect resolution, test plans and versioning release validation of our bespoke travel systems and partner integrations to ensure our Travel System products operate seamlessly.
https://www.travelinnovationgroup.com (opens in new tab)
Company benefits
- 33 days Annual Leave
- Hybrid working options to be discussed with your line manager (role dependant)
- Company pension scheme
- On-site gym and bar
After this apprenticeship
- A full-time role is potentially available on successful completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
CHESHIRE COLLEGE SOUTH AND WEST
Becky Smythe
becky.smythe@ccsw.ac.uk
The reference code for this apprenticeship is VAC2000020016.
Apply now
Closes in 27 days (Monday 6 April 2026 at 11:59pm)