Apprentice Receptionist
North Lincolnshire Council
Scunthorpe (DN15 9XS)
Closes in 8 days (Wednesday 18 March 2026)
Posted on 9 March 2026
Contents
Summary
Are you passionate about Customer Service and looking for a new challenge? We are looking for an Apprentice Receptionist to join our award winning team at Sir John Mason House in Winterton North Lincolnshire.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday. Shifts TBC.
37 hours a week
- Start date
-
Monday 13 April 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer routine enquiries from the public, visitors, guests and staff.
- Greet members of the public, visitors and guests
- Organises appointments for reviews and meetings
- File, archive, update and retrieve information manually and electronically
- Prepare and answer routine correspondence
- Post all outgoing mail
- Types letters, memoranda and reports
Where you'll work
Sir John Mason House
42 De Lacy Way, Winterton
Scunthorpe
DN15 9XS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BARNSLEY COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade A- C or equivalent)
- Maths (grade A- C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Other requirements
To meet the requirements of the apprenticeship standard any applicant aged 16 to 18 who does not hold a level 2 maths and/or English qualification will be required to complete this alongside their apprenticeship.
Recruitment to this post will follow our safer recruitment procedure which includes us requesting references prior to interview and a DBS check.
About this employer
North Lincolnshire Council have an aspiration to make North Lincolnshire the best place to live, work, visit and invest. We have built a strong working relationships in the pursuit of the realisation of this ambition and have delivered many successful employment and skills programmes over recent years, working hard to secure positive outcomes for our residents.
Company benefits
- Staff Discounts
- Access to Pension
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Gain employment within a Customer Service role with North Lincolnshire Council.
Ask a question
The contact for this apprenticeship is:
North Lincolnshire Council
Avril Smith
avril.smith@northlincs.gov.uk
The reference code for this apprenticeship is VAC2000019990.
Apply now
Closes in 8 days (Wednesday 18 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.